Henry was great and I feel like a valued customer.
Katie is amazing. They stuck to the schedule, getting me out timely.
I have purchased and serviced all my vehicles with Lexus for over 30 years. I am very happy with the products and the service I have received during this time. As a result I will continue to do business with Lexus. Lexus is really the only vehicle I will consider. I would also like to give a big shout out to Vince, my service representative. He is very professional and courteous. He is an excellent representative for Lexus and provides me with outstanding customer service.
Your service department has great customer service. I had Henry Lopez for my service man. He was very nice and helpful. My repair on the Lexus was not done the first time. I just picked my car up so I am waiting to see if the problem is repaired. Henry did tell me if I have any problems bring the car back.
Javier was very helpful and informative. He provided expected time frames and was prompt in communicating when the car service was finished. Excellent service
Vincent has been my service advisor for years and he is very professional.
I came in because the center console was not opening on one side. They explained to me that it was defective and needed to be replaced altogether. That was fine with me. I made my appointment and I left. I discovered that now the central console was opening on one side and not really latching closed anymore. So I came with a problem and I left with a bigger problem. They should be communicating with their customers more.
Kay is primo at her job. The best in the department, imo. And she's a major factor in why I will buy from you again.
Five stars all the way! She deserves a bonus for creating strong customer loyalty.
Sincerely, Jennifer O
Excellent service from my coordinator and team!
Everything was great. As always, Javier was excellent.
Kay Andrade was terrific as always. And so were everyone else. Thanks Lexus. Great service.
Another good service experience.
My service writer, “V”, was great!
I didn’t say job well done . Yes they treated us well. Service is done but why is it still red in the service campaign in my Lexus app? Did they fixed it already ? Supposed to be no more red flag . Pls verify if it was done . Thanks
My 5,000 service went well. I liked the warning that came up on the vehicles dash screen giving us the warning. I also liked that Lexus also gave us a reminder, it was either through text and or email. It took about 1 1/2 hours. I had lunch next door at Sammy’s.
Vince as always have provided an excellent serxice
World class service in every department.
Joel is a very professional and I rate his job performance as outstanding.
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