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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5463 reviews 71%
4 star 1614 reviews 21%
3 star 146 reviews 2%
2 star 252 reviews 3%
1 star 192 reviews 3%
Review Us
Linda Z.
5 out of 5
4/23/2024
Kristina was amazing! She turned a rocky start with a different team member into a great experience. She has top-notch customer service! She was knowledge and explained the process and what to expect. I will request her from now on.
Randall &.
5 out of 5
4/22/2024
JAVIER always delivers great support and service
Richard C.
4 out of 5
4/21/2024
Service is good. But it is not cheap!
Tania U.
5 out of 5
4/21/2024
No comments
Woody W.
5 out of 5
4/21/2024
Very excellent service from Mrs. Andrade.
Sandra G.
1 out of 5
4/21/2024
Still working on my issues hopefully someone will do the right thing
Crystal H.
5 out of 5
4/21/2024
Vaughn has always taken good care of me and my car
Edward O.
1 out of 5
4/21/2024
The service representative and the quality of the work done was fine. My concern is that your new system of sending out analytics with recommendations and a required text response is confusing. Our company does tech and the UI/UX is not good. It was not clear that I needed to look through te detailed report and make selections - without the benefit of speaking with the service rep. Without making these choices, my car would have sat, waiting. When I spoke with him, I got much more in depth understanding of the report. Not his fault - I think it is the process and I understand it is a relatively new system.
Ester G.
5 out of 5
4/21/2024
Lexus service is one of a kind. You provide comfort while we wait. Kay was very friendly and accommodating. We will surely be back for the next service.
Anil M.
4 out of 5
4/21/2024
Kay was awesome and she has made your center home for my car
Gustavo S.
5 out of 5
4/20/2024
Keep up the good work
Charmeana P.
5 out of 5
4/20/2024
Always a great experience when I come to get my car serviced. Justin always makes my experience easy and seamless.
Lisa L.
4 out of 5
4/20/2024
As always, service department is overly communicative with time, assistance, and details and I greatly appreciate that. I never have to go searching for answers myself rather someone always comes up to my in the lobby to update me. I love this level of service. As a customer I never believe I should search for answers myself, so thank you Lexus team always for the attention to detail
Kristin R.
5 out of 5
4/20/2024
Everyone was friendly and helpful.
David S.
5 out of 5
4/20/2024
All good
Huamart Llc.
5 out of 5
4/20/2024
Good
Helen M.
5 out of 5
4/20/2024
Thank you keep up the good work.
Carl P.
5 out of 5
4/20/2024
It’s nice to have Kristina as my service advisor. She always gives you professional and technical advice.
Sylvia S.
5 out of 5
4/20/2024
The whole experience was positive.
Diane E.
4 out of 5
4/20/2024
Luis took my phone call to try to resolve my problem on his day off which didn’t fix the problem so I came for a service visit. Everyone from the minute I pull up till I leave are so nice.

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