Tire pressure was too high. Otherwise everything was perfect.
Justin is great at what he does
Kristina does an excellent job. Can’t ask for more. Great experience!!!
I am very happy with my car and my experience at Lexus of Las Vegas. Everything went smoothly and Susan was amazing!! She was so nice and helped answer any questions I had. I am so happy I chose to go with Lexus. The service was 10/10.
I always appreciate Lexus's excellent services.
Servicing was quick and easy to set up.
Just bought the GX last week so came here to get the fluids up to date.
My service visit on 6/5/24 did not go well at all. The service department told me once again that they could not verify the problem I was describing to them, and therefore they could not fix it or do any further diagnostics. I have brought the car in several times over the last few years for the same problem and they’ve never been able to replicate it and therefore refused to fix it. Since my extended warranty expires in 14 days, I picked up my car early this morning and took it straight to Tireworks who has mechanics that are willing to truly dig into the problem and try to resolve it rather than run the simple computer program and do nothing else. Within two hours, they discovered the problem, but unfortunately, they sent me back to Lexus to fix it with a report as to what needed to be done and results of the tests. It’s a serious matter, and a potentially dangerous matter if it does not get fixed. This has caused me money and aggravation, as well as a significant amount of time. It makes no sense to me why Lexus technicians are not able to resolve problems. Each time I’ve come to Lexus to service my vehicle all I hear is “we can’t replicate the problem” or “we ran the diagnostics through the computer and nothing is showing up”. This is so extremely frustrating. It’s basically gaslighting your customer and telling them that they’re not experiencing what they’ve been experiencing on the road. I will never ever ever purchase another Lexus and it’s because of the quality of service I have received at your dealership over the last 4 years. My service manager has always been extremely nice yet this last time he didn’t listen to me, nor did he watch the videos I brought in, so consequently, he did not understand the problem clearly. I know he was busy, but I think he would’ve been more effective in communicating the issue to the technician if he had taken the time to watch the videos that he sent over to the technician. This way, if he had any questions, he would’ve been able to ask me for clarification before accusing me of causing the problem when he finally watched them. This was so upsetting to me on the phone after dealing with this for years. I don’t understand why your team doesn’t believe their customers! My vehicle is currently in your service department again and I truly hope that your technicians will do the job. They should’ve done done in the first place and get this fixed once and for all.
Javier was excellent as always
I really liked Justin and your service manager. They were great! And offered a logical solution
My first Lexus and Lexus service and it was exactly like I always heard - exemplary!! Far better than my MBZ, BMW, Porsche, etc. experiences. I see why people are loyal to Lexus.
Excellent service thank you
Kistina always does a great job. I’m happy with her as my service writer.
Mr. Vargas was very knowledgeable, helpful and pleasant. Safety is first, the new front brake pads were much needed.
Maybe more coverage of checkout people during lunch.
Great and friendly customer service!
The service advisor was knowledgeable and answered my multiple questions, as well as nice and professional.
Javier is great to work with.
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