Good service and accomplished in the estimated time. Well done!
Completely dissatisfied with picking up my car and finding a noticeable scratch on the drivers door. Receiving a phone call from my service representative and being told they watched a video that clearly shows no scratch was made to the vehicle. A video isn’t going to show if someone inadvertently made a scratch to the vehicle. I would like it to be taken care of at no cost to me. I have decided I will no longer utilize the Lexus services in Las Vegas after my stereo is taken care of and this scratch has been fixed as I’ve had nothing but poor results from both locations.
Service os awas amazing when I have it completed at LLV. Kristina is awesome as well.
Justin is great; been working with him for years; knowledgeable, responsive, friendly; great representative of your company.
My job was not well done. I told the service team my passenger massage seat was not working. The advisor told me the service guy said nothing is wrong with it. I went home and tried it and it is still Broken ????. That is POOR service.
Everything went great! Thanks!
Service consultant Kate as always had an excellent Lexus service experience at Lexus of Las Vegas and give them my ???? percent service recommendation
Representative Montoya was efficient, friendly and a credit to your organization.
This is my first Lexus, and I have to say I have been incredibly pleased with the quality of the car, but the quality of service I have received.
Thank you for the VIP treatment and professionalism.
My car was not washed the past two times I visited. I was told that it was due to some damage on the bumper but it didn’t feel like the normal level of service and there weren’t any beverages available outside of soda and water.
Joel Gooding was friendly and explained this appointment and next steps. Amanda Panuccio was helpful in coordinating and just amazing representation of the Lexus brand. Sparkling water and cookies were a great extra touch.
Only thing that could have been better was rushed service from an overwhelmed porter initially when I came in- seemed frazzled and confused.
Overall a great first service experience at Lexus thanks to Joel and Amanda!
I can’t thank Kay my service advisor enough. She speaks to me transparency and kindness. Thank you so much! Jennifer
Thank you for all that you do!
Kristina is great! Respectful, knowledgeable and the best !!!
Henry was great as always
Justin has the best customer service
Let me know how much it’s worth if I were to trade it in
As always the Lexus team provided world class service! Javier my service advisor was very informative l, asked questions and delivered my car promptly. Thank you as always!
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