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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5453 reviews 71%
4 star 1613 reviews 21%
3 star 146 reviews 2%
2 star 251 reviews 3%
1 star 192 reviews 3%
Review Us
Renato E.
5 out of 5
8/20/2024
Thanks to Henry & staff for everything.
Kyu H.
4 out of 5
8/20/2024
Lexus you guys need to hold on tight Don Bushmire service Manager and don't let him go . I had a problem 2 times with people working here at Lexus and each time the manager Don took care of it. Thank you, Don and Lexus
Rodrigo I.
5 out of 5
8/20/2024
Good
Paul L.
5 out of 5
8/20/2024
Everything is good.
Paolo S.
4 out of 5
8/20/2024
Lexus service department sets the golden standard for me 20 years ago and has yet to disappoint. Keep up with the great job.
Andrea J.
5 out of 5
8/20/2024
He did a great job.
Roxann Z.
5 out of 5
8/20/2024
Good customer service . Snd timely.
Ann A.
5 out of 5
8/20/2024
Great service and people!
Sarah H.
1 out of 5
8/20/2024
Hi- when I arrived at my appointment at 10am I let Henry know that I would need a driver at 11:15am. By 11:20 I followed up with Henry. He made efforts with drivers & Lyft. Somehow I didn’t get a driver till 11:40 and was late to the appointment I had to be at. I intentionally let staff know when I arrived the timeline to avoid this situation. The driver I ended up with was very nice. It seems as tho the original driver was stalling & passed off ticket as to not interfere with his break. Very frustrated. My car service went well & my car was washed very nicely
Jodi S.
5 out of 5
8/20/2024
Craig Kelly the service director, was also vital in helping with creating a smooth transaction and process.
Philip P.
5 out of 5
8/20/2024
Every thing went well.
Dominique R.
5 out of 5
8/20/2024
Friendly and warm staff, very clean and comfortable waiting area. Thank you for an excellent customer experience
Amanda B.
5 out of 5
8/20/2024
Javier is always awesome !
Ngoc D.
5 out of 5
8/20/2024
Everyone were very nice and professional
Lizbeth L.
5 out of 5
8/19/2024
Great customer service.
Christopher D.
4 out of 5
8/19/2024
Very professional, straight to the point while giving options and advice. No push or haggle but provided excellent customer service that felt genuine as an individual customer.
Diane V.
5 out of 5
8/18/2024
Joel has been my service advisor for my last 3 Lexus cars. One of the reasons I bought my 3rd Lexus is because of his professionalism and kindness. Joel is consistently someone I can depend upon and trust. My experience with Lexus and the service department has been stellar since 2007.
Vincenzo V.
5 out of 5
8/18/2024
Very professional
Harold W.
5 out of 5
8/18/2024
The Lexus team treated me like a king , everything was great.
Patricia L.
5 out of 5
8/18/2024
Everyone was very polite and Justin was very nice. I appreciated how quickly it went and that the cost was very reasonable.

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