Henry was amazing. Answered my questions and he's a great resource. I appreciate all he did for me.
Great experience, very pleased with the entire process. Seamless as well. The only suggestion would be for the rental service, I did not receive the exact same RX car. I received a NX, which was pretty small for my family.
Kristina did a marvelous job today and appreciated her efforts. The second key issue was MOSTLY resolved, however the new key is either defective or missing a piece where a key ring would attach. Please advise if a top component to the new key is missing.
Thank you.
Dr. Squitieri
****-****-xxxx
I'm always very pleased with Vince and the entire Lexus team.
My car was dirty and all the dash board lights were on and the hood was not closed. I will not come back to this dealer ship.i should have not come to this dealership. You will never work on my car again.
Always great service, Henry is 20/10…beyond expectations
Joel was a great service advisor on explaining what was done to my car and what needed to be done.
Vahagn such a nice person immediately I feel at home with him. The way he approached us and discussed all the check that needed to be done on my Lexus RX350. He told me as well what to expect during routine check that there might be some additional repair or routine check need to be done. I highly recommend him.
Having had several Lexus vehicles and used the services of several dealerships, this dealership is at the top.
Kristina Duvall helped me a lot today. she was very kind, very sweet, and very polite too. The 2 other guys (we don’t know their names) also helped us out a lot and we appreciate them too.
Joel was great! My issue is that the cars acceleration is now not smooth and even. It is inconsistent and “jumpy”.
Henry is a great person to work with.
It’s my first time owning Alexis and my first visit. I honestly did not know what to expect and it was above my expectations. Thank you V for taking care of me
Joel did great but when I came in the person I spoke said Joel was at lunch and no one else could help me- not nicely - then a few minutes later he decyhe could help- then Joel came back
After waiting 6 months for our FOB, a week for our appointment this morning, and driving 20 city miles round trip, we were told that the equipment was down and programming our new FOB will have to be rescheduled.
It was nice of the service representative to tell my wife that he’ll top off her gas when she comes back. This morning my wife topped off the fuel before driving to the dealership for the appointment.
As always the service is exceptional the reps explain everything and get straight to the point very kind at the same time. Thank you for excellent customer service. Have a wonderful day
Very fast service and respectful
Happy with the whole process! Thank you!
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