Despite having an appointment waited 30 minutes in the car line to then be sent inside to wait another 20 minutes before having advisor.
When I asked my advisor future appointments if there was a different day or time I should book next time to avoid a near hour long wait Kristen told me “we are a busy dealership you just have to wait”. She then told me it would be 5 hours before my service would be completed despite the call center when I made the appointment I was told it would take 1 hour to 1.5 hours.
I also witnessed a see advisor tell another customer when the customer politely and calmly asked how long his service would take yell at the customer that it always takes time, customer asked how long if he came back on Monday and this advisor YELLED just get back in your car. ( do not know this advisor’s name but he is a heavy set Hispanic man who’s desk is in the corner on the way to lobby).
Strongly recommend you figure out wait times but at minimum warn people of reality and most importantly coach your advisors to not yell.
Henry Montoya was always helpful and I personally Thanked! Him for that.
I was completely happy with the service thank you
Always a good experience. Presents me with my options and is straight to the point
Wonderful friendly staff
Very helpful and accommodating
Specially Ms Kay Andrade always
Cheerful and welcoming
make me feel at home
Everything is good I was treated very well thank you
I asked to have my timing belt checked, but I did not get a report on this. My Lexus reports that the timing belt was changed recently at a different Lexus location before I bought the car, but there is no sticker indicating the work was done. I forgot to ask about the status of the timing belt when picking up my vehicle, as I was taken aback by a large quote for the work to be done (all 4 wheel bearings). I asked which bearing was in the worst shape so I could start there, and Henry would not share this information with me. The said all wheels sounded “noisy”, but Henry could not share which wheel had the most play and which one I should start start with. Also, I took the GX to 2 other independent Lexus/Toyota shops and both shops said I only need to have my front driver side bearing repaired. Very disappointed with the service and feel like I should not have been charged $313 to have someone listen to my wheels and not give me my timing belt report.
My car was kept for 2 days for an oil change and 60,000 mile check up. The battery died the next day. When I called to ask if my battery was checked, I was told that was not protocol unless requested. When I checked my Lexus paperwork, it showed the battery had been tested and there were no issues. I was told it would take hours to check the battery. The AAA personnel showed us within minutes that our battery was dead. Also, once car was given the check, it was recommended that I have more work done. Then, I was told it didn’t need to be done right away.
Very good customer service. Took good care of me. Because of the way Lexus treats customers, I would definitely be a returned customer
Kay was great. Long day. She did her best to make the experience as pleasant as possible.
Good service as expected and I appreciate that.
Javier is a very honest, professional and knowledgeable service advisor who I’ve had the privilege to know, because of his advice and information we made our LC500 purchase . Thank you to all the staff at Las Vegas Lexus.
Javier was very attentive and satisfied all my needs. It’s always a pleasure to deal with Lexus!
Completely satisfied! Thanks for getting my car in & out for its routine service quickly.
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