Kay is the best service advisor. She is THE reason I choose your dealership for our cars’ service needs. If she seeks employment elsewhere, I will follow.
Javier did a great job (as always). Informative, friendly and communicative.
All around great experience.
Thank you
They refused to warranty something that has been an ongoing issue since I got the car and about the first service. They’ve fixed it 3 times, so clearly it wasn’t done right. And now they want to say it’s due to outside influence when it really just wasn’t fixed right the first time
3 plus hours to change a battery and then lose my car. Mechanic placed wrong number on it then when I am furious I am told I was demanding by Alex!
I appreciate the complimentary car wash. I am a little particular about my vehicles. It would be great if the auto would be wiped down before staging it for pickup. Other than that small attention to detail, the service that I received was good and met my expectations. Kay, the service writer, was very kind and friendly and look forward to our next service visit.
Everything was great as usual when I had my car service here. Now, I am just wondering when will the recall and service campaign disappear from my Lexus app for the car serviced
My rep/technician Justin Baker is great!!
From the very day, I purchased my Lexus at the dealership to the multiple times I've brought my car in for service, this has been an incredible experience. You don't normally use words like great and honest and integrity when you talk about car dealerships, but I can with this particular dealership.
Kristina is the absolute best. Over a decade of service from her and it is unmatched! Come experience it for yourself.
My car was in for service on my convertible top that was fixed in mid 2024 @ $5000,this 2002 sc 430 has only an additional 300 miles. When I picked the car up I was told they couldn't find what was wtong but the top worked, 2hours later it wouldn't close.
Kay provided great customer service! My truck was ready within the time promised. The staff was great!
Henry has been very kind both times I’ve came to Lexus. The service guys who except your vehicle from you were a different story. A little rude and non-caring I guess. I wish I was wearing a body camera so you could see for yourself. Henry’s kindness made up for their unprofessionalism. I did enjoy a cup of coffee and a water while I had a snack.
Great service from beginning to the end
Getting my car serviced went smoothly and efficiently. Vince was polite and asked if I had any concerns I wanted to be looked at. The car was ready for pick up at the time I requested. Excellent service. Thank you.
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