Advantage Toyota of River Oaks Auto Repair Service

Appreciated the follow-through withy vehicle updates throughout the process.

Great job and good service at a reasonable time

Everyone was professional. My car was completed promptly

Very good and nice worker

Will be more then happy to complete a survey. Great place to do business with, very trusted.

Great service

I have purchased six vehicles over the last 20 years at this Toyota location even prior to advantage taking ownership. I have always had exceptional service and felt like part of the Toyota family. Yesterday, I initially brought in my vehicle for an oil change, and after inspection, I needed additional services a quote for each of the services was sent to me via text. However, when I came to pick the vehicle up, the price had increased well over $100. There was no explanation as to why, and after much discussion with Aric , the bill was adjusted accordingly. My issue is twofold, I service my vehicle, faithfully at Advantage Toyota, and feel as though some of the items identified for corrections should've been caught in the last visit so we could've avoided, perhaps some of the cost. Secondly, I didn't feel very comfortable debating with the service manager about the charges when it was in black-and-white what the quote was. In addition, when I was trying to get it resolved at the cashiers office, I waited in line until my turn. The cashier advised me that she didn't have my paperwork I needed to go back to the service representative. Even though it's only a few feet between the cashiers window and the service representative, I do not feel I should've had to walk back-and-forth several times when this error was not my fault. It seems as though the Toyota representative should have gone out of their way to correct the issue and not require me to be inconvenienced more than I had . I did not feel as though I was a valued customer, no one apologized for the inconvenience because I did drive home and realized the quote was quite different than what I had paid and had to drive back up to Toyota to resolve it.Aric did offer me an oil change for free next visit. I truly appreciated the gesture however, I hope this experience is a one and done and never happens again. It just made me wonder how many other customers are being overcharged for services.

Thanks for good service.

Good care from daniel

In and out...+Thanks

A lot of time waiting for service

Mr. Jones was a refreshing addition to the service department. he was very professional and has a very positive demeanor, which made me more positive about what I needed to do with my car. He explained the reason my service should be done and the benefits so they made me feel better. I appreciate it how thorough he was and his follow up. .

Great Customer support service, good relationship with customers especially the mechanic manager,, the receptionists and the sales department.

He did an excellent job.

Staff was kind and helpful.

Job well done. Thank you.

Good service no complaints

Thanks Symone tell them you need a raise and I need a special coupon ??.

Thank you Mr. Jones, I was very Grateful for the work that you did on my car today. Perfect timing getting me in and out. Thanks again.

Bad service my diagno zdx is fee was not deducted