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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1952 reviews 64%
4 star 534 reviews 17%
3 star 105 reviews 3%
2 star 225 reviews 7%
1 star 241 reviews 8%
Review Us
Frederick B.
5 out of 5
4/26/2024
The service was performed in a timely manner and my vehicle sounds and ride smoothly. Thank You for helping me take care of my vehicle.
Joan G.
5 out of 5
4/25/2024
Service was perfect ! Fast and courteous! Brandon solved all the issues that i was concerned with .
Rella H.
5 out of 5
4/25/2024
Brandon was professional, knowledgeable and pleasant to work with.
Tamika D.
5 out of 5
4/25/2024
Keep up the great work
Yvonne G.
2 out of 5
4/24/2024
First of all let me say I have the pleasure of dealing with Brandon previously. He is friendly, professional and knowledgeable. However, I was disappointed that Olu, Auto Mechanic/Technician was not the employee given my vehicle as I previously requested. I made sure it would be a day he was present. I recorded a video for him and after I set up an appointment, he was going to attempt to use his knowledge and expertise to find out the source of the periodic noise from my left rear. Additionally, it took over 2.5 hours for the services for a scheduled 8:00 a.m. “appointment” and your waiting area was over crowded which left customers standing (COVID still exist with the unwelcoming theater like seating). I was not the only one who commented. Lastly, Owners, the Women’s restroom needs your attention. The wheelchair accessible stall’s hardware (seat) needs to be replaced, the floors were dirty as well as the surrounding areas. This is not what I have been accustomed to at Advantage Toyota. Thank you in advance for bringing a great customer experience back!
Ernestine'S Daughter.
5 out of 5
4/24/2024
The staff was very polite and accommodating. The waiting area was very comfortable. We will be bringing the vehicle back there. Thanks for the wonderful service.
Tai C.
4 out of 5
4/24/2024
Brandon was very accommodating and addressed my expressed needs. He is truly an asset to the department! The cashier was also very polite and treated me exceptionally. THANK YOU team!
Yvonne H.
1 out of 5
4/24/2024
No documentation tires were rotated and cabin air filter was changed as part of my 5000 miles service plan. Only service documented the oil change and air condition fluid added.
Emanuel P.
5 out of 5
4/24/2024
Excellent service
Douglas R.
5 out of 5
4/24/2024
Number one in my book thank you guys
Kennetha G.
3 out of 5
4/23/2024
I received a video of the inspection report on my car and had a coupon applied to assist with the repairs. I truly appreciate it.
Sergio G.
5 out of 5
4/23/2024
Everyone was excellent and helpful
Michelle K.
2 out of 5
4/23/2024
I had oil service done but when I drove home and turned my car back on, the oil light came back on. Now I have to return back to River Oaks from Chicago. Outside of this, service was good, but it’s a huge inconvenience for me to return based on an oversight from the service team as I need to work something out with my job to return . Can I have a discount on my next services due to the inconvenience?
Mary S.
5 out of 5
4/23/2024
I always go to Advantage Toyota for service for my truck. So far, my service has been excellent.
Joyce D.
5 out of 5
4/23/2024
Job was well done staff was friendly and helpful
Clayton W.
5 out of 5
4/23/2024
Great service
Johnnie W.
5 out of 5
4/22/2024
Everything when we'll thank you very much Johnny walker
Rodney G.
5 out of 5
4/22/2024
Great service
Cynthia P.
2 out of 5
4/22/2024
Hi, she was very nice but, the service of my car was not. I have to return because my car sounds like the bottom is about to fall out. I'm so upset!!!!!!!! I will be return first thing Monday Morning for you service department to fix it!!!!!! Not good Business.!!!!
Sonyee D.
4 out of 5
4/21/2024
Great services

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