Randy was great. Thanks all.
Randy always treats me with respect!
Very professional and diligent getting the job done right.
I don’t know who Zachary Robb is
I was lied to by the young lady at the desk
Took almost 2 hours for an oil change
She was told when I got there that I had an appointment and I missed it. Worst customer service I’ve had.
Wait was maybe a little long, but okay.
Eli was professional and customer focused
Nick easily resolved the Toyota app problem I had which was great.
I brought my vehicle in for a service (oil change and tire rotation). I arrived at 1:20. After sitting in the waiting room for about 30 minutes I looked out the window to see my vehicle sitting in the parking lot. After about another 20 minutes it was still sitting in the same spot. I waited another 30 minutes to find my vehicle still sitting in the same spot. In total my vehicle was parked in the parking lot for an hour and a half. Finally I had had enough of waiting to see my vehicle not even move. I returned to the service desk to get my keys and leave without getting my vehicle serviced. It's already hard enough to get an appointment scheduled but to wait that long only to have my vehicle sit in the parking lot is ridiculous.
Very knowledgeable, helpful, and professional!
Scott is always up front. Pleasant and explains everything. He's a keeper
Was my first experience with Motor City. The personnel were patient &willing to explain things to me.
Had to wait for the part to correct my car's situation.
My car is home now
Thank you
Service was swift and courteous. I did ask about my mpg display and Ian said he would check it but I didn’t hear a report and it still seems off. I also didn’t remember to ask about it before I left
Took me 2-3 weeks to get appointment and they didn’t have the parts to do the work .
Kevin was so helpful in meeting all my service needs and questions.
Very friendly and made sure to go over everything in person when I came to pick it up. Great service.
Vehicle was completed within the time estimate Ashley provided. She communicated my special requests to the service team, and they appear to have heeded her notations.
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