The service rep did a good job but the rest of my experience has been terrible. I had to call twice and was sent to four different people to get my key replacement scheduled. I was then told upon arrival my purchase of key assist was not in the system and I would have to wait 2 hours. It took many back and forth conversations to get agreement that my contract for key assist would apply. It is clearly in my contract. I have bought three cars here and my trust in this location is very low. I also bought a maintenance package and hope it goes much better.
Sarah was so helpful and let me know what was going on with my car.
Strather had my car ready as promised in a couple of hours. He's professional and friendly. Thank you
She was great and incredibly helpful!
Sarah, Dylan, and the lovely young lady who helped me on Saturday were wonderful. Patient, courteous and professional, their assistance was greatly appreciated. I am a happy Toyota of Colorado Springs customer and I am planning on buying my next Toyota at the dealership.
Sarah was able to workout the issues I’m having with the paint on my Tundra. She explained everything perfectly and easily.
Thank you for the great service
I waited almost 3 hours for a tire rotation and a diagnostic for my computer screen, which I was having issues with it going blank. No one came out to apologize for the wait or to let me know how much longer it would be. I had to keep checking in. I did have an appointment. I had a 9:30am appt, I got there 10 minutes early and did not leave until 12:07pm.
Jim was great- super friendly and helpful and got my service completed in less than an hour (I was expecting an hour and 15 minutes). When we were finishing up I had some questions about my Toyota Care service package and he looked up my plan on the computer, answered my questions and offered to sell me a new plan as mine was about to expire. Thank you for the great experience! I will absolutely return to this dealership when it’s time for my next scheduled service!
Kind, attentive and informative
Thank you Scott G. & your team of Mechanics for ALWAYS taking care of your customers & vehicles!!
I know my vehicles are in fantastic hands!!
THANK YOU for everything!!
Sarah was absolutely wonderful and represents the brand so well
Great customer service today!:)
It was quick. and Jim and his crew are so professional
Sarah was quite great. Always good service
I have a major complaint with your Service Mngr Sarah M. and Eli the Tech. I brought my 23 Tacoma Pro in for a 30K service. After some deliberation I decided to buy some Toyo Tires Open Country III AT tires. Sarah ordered them and I took a ride home.
I arrived at Toyota around 1545 and was informed by Sarah my vehicle was ready to go. As I did a walk around my vehicle I noticed that I still had Goodyear Kevlar tires on my truck and NOT my Toyo's. I walked back to Sarah's desk and informed her I had wrong tires on my truck. She didn't believe me so she walked out to truck to verify.
Upon her return I was told she would replace tires with ones I ordered w/o doing an alignment. I said NO, you will do another alignment as they are totally different tires. She agreed.
Needless to say I didn't get truck back until 1800.
I'm very disappointed in the service I received or DIDN'T receive in a timely manner.
I've owned Toyota's since 1978 and love the brand, but your Service dept. needs some training going forward. I've never received since bad service from a Toyota dealership.
Losing a customer may to matter to you, but my belief in your service dept. lends me to find another dealer that cares about their customers and attention to details.
I did tell Sarah I would like to talk to someone in charge but that never happened.
Have a nice day. Thank you,
Terry F
Sarah is very costumer oriented and answered every question I had in detail. I left very pleased with the service she provided. Thank you for hiring excellent staff.
Ashley was so pleasant and kind, her personality is contagious.
Having her on your team is a win-win
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