Very courteous, explained everything professionally. A pleasure to deal with.
They were very efficient and time wisely
*Pre-Vacation Service Disappointment*
On May 7th, 2024, I brought my 2021 white Honda Pilot EXL with 32,869 miles to Asheboro Honda in North Carolina for pre-trip maintenance before an extended vacation. The primary concern was the inaccurate
"Range" display, which estimates the remaining distance the vehicle can travel based on previous driving and fuel economy.
Typically, with a full tank, the range displayed between 415-435 miles for my Pilot.
However, it was stuck at 383 miles, which seemed to indicate a larger underlying issue.
As retirees in our 70s, my wife and I had planned this six-week getaway to the Outer Banks and Niagara Falls as a lengthy retreat. With an 18-hour drive ahead, I took the Pilot in at 11:40 AM for servicing. Although the service advisor, Andrew Chaney, stated the work was complete, I later discovered the technician had improperly addressed the dashboard display and instrument cluster, leaving the SiriusM Radio in an unresolved setup state.
*Heated Confrontation and Brand Dissatisfaction*
This oversight led to a heated confrontation where I expressed my dissatisfaction to Andrew and declared my intent to switch to Toyota, a brand I felt I should have chosen initially. The substandard service left me deeply unsatisfied. Consequently, I strongly caution against utilizing Asheboro Honda due to the disappointing experience encountered during this visit.
My check engine light came on and I came to the Honda shop to see specifically what was going on with my car and asked for a detailed diagnostics. I set and waited for two hours just for them to tell me that I had codes for my check engine light. Not only did they not tell me what the codes were, but I did not get a detailed diagnostics as requested. my time was completely wasted. Seemingly all the mechanic did was run my car through the machine. I had already done that.
Fast and friendly service! My first time coming in since new to the area - found my dealership/service station. Thank you from a very satisfied new customer!
Best service I have experienced.he was very helpful and courteous
I should have went back in. There was a dirty cloth on my dash. Some of my contents of glove compartment were in the floorboard. Tire light pressure came on.
Great group of people! Thank you for alway doing a great job on my car!
ALWAYS GREAT CUSTOMER SERVICE AND VERY PLEASANT ATMOSPHERE
Looking for a used Honda for my granddaughter. Approx 52k to 100k...mileage...1 owner..No Accidents..Price $15k & below...prefer Gray color. Not driven in Salt. Text me or email data on a car if found.
I ordered a second key for my 2018 Honda Fit. The key came in the next day, and Andrew arranged for the key programming earlier than originally anticipated. I was totally satisfied with the service.
Excellent service! My car was finished in the time frame I was told.
Sincerely appreciate the customer service. Very professional. Much better than a previous Honda Dealership I dealt with last year. Keep up the great work.
Cheevo
Service was fast and friendly. I enjoyed my visit. I was completely satisfied with Ramiro Guzman.
Awesome service, very knowledgeable and curtious
Friendly, professional service????????????????????????
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