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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3628 reviews 61%
4 star 1341 reviews 23%
3 star 202 reviews 3%
2 star 389 reviews 7%
1 star 349 reviews 6%
Review Us
Diane S.
5 out of 5
10/30/2025
Stephanie was very professional and did a good job of explaining how your dealership works.
Joe V.
4 out of 5
10/30/2025
Everything was fine but it would have been nice to know, ahead of time, that there was a recall for an update that took extra time. We wouldn’t have waited but dropped the vehicle off. It was our choice to do the recall but again we didn’t want to make an extra trip so we decided to do the oil change and recall all at once.
Ashley S.
4 out of 5
10/29/2025
I appreciated Erin's detailed explanation of the items that were recommended to fix in regards to urgency and pricing.
Sai L.
4 out of 5
10/29/2025
I believe it will be okay.
Robert S.
4 out of 5
10/29/2025
The only glitch I encountered with the quick and efficient service is that I did not receive any text updates, etc. during my visit. I was on my way home about 5 minutes after leaving the dealership and received several of the texts I believe were intended to be sent and received while the maintenance was in progress. This happens every time I’m there for maintenance.
Vernon D.
5 out of 5
10/29/2025
In and out good time. Samantha kept me informed
Stephanie C.
5 out of 5
10/29/2025
was a good experience
Emily D.
5 out of 5
10/29/2025
Jared was great and got my car in and out quickly. Appreciate it!
Maureen Freeman-Caddy.
5 out of 5
10/29/2025
Jared was efficient and easy to work with today!
Jeff F.
5 out of 5
10/29/2025
Ty is absolutely the best. He is so knowledgeable and caring and his attention to detail is extraordinary. I have never seen better.
Michael G.
5 out of 5
10/28/2025
Professional. Easy to work with. Kept me well informed.
Pamela W.
5 out of 5
10/28/2025
Erin was very friendly as well as professional. I appreciated how thorough the service was, including a car wash!! Waiting for the service to be completed, Baxter Toyota makes sure the customer is comfortable—beverages and snacks, etc.
Jennifer G.
2 out of 5
10/28/2025
The service that was expected was a tire rotation. With my regular maintenance and oil change, it was logged that the tires were rotated, but they actually were not. I was not happy with the service due to this now I have to go back and have them done.
Michael K.
4 out of 5
10/28/2025
Though there was a glitch, it was taken care of quickly and efficiently. Our thanks to Mr. Sowders and the shop foreman, who rode with us and decided that the car needed another look.
Wendy E.
2 out of 5
10/28/2025
Ty was great. Scheduling needs to be more accurately set up. Regular maintenance that really only takes 20-30 minutes should not take 2 hours. If techs are running behind that should be communicated with customers up front and the option to reschedule given should customer plan on waiting and needing to stay on a schedule.
James S.
5 out of 5
10/28/2025
Always friendly service and competitive pricing ! Thanks !
Maria M.
5 out of 5
10/28/2025
Fast friendly service.
Junier M.
5 out of 5
10/28/2025
Muy bueno en su trabajo execional excelente atención
Christopher C.
5 out of 5
10/28/2025
Highly satisfied
Roy D.
5 out of 5
10/28/2025
Excellent service

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