Baxter Toyota of Lincoln Auto Repair Service

My car sounds and drives so much better than before! I appreciate the honesty about my rear brakes not needing serviced at the time. Ty was quick at getting back to my messages and answered all the questions I had.

Michael is very knowledgeable and professional

Ty was a pleasure to work with. He explained thoroughly what was going to be done and he kept me updated about the progress of the repairs.

Everything went well as always!

Very personable and professional technician

Jared is always very helpful.

Great service

Jared is the best. He always makes sure to address all my concerns and gets my truck up and running well. A++++

I was happy to get a brief video attached to the service report from the service technician showing underneath my RAV4 and his comment that it looked like new.

Stephanie Swain helped me this time. She was very courteous and professional. She even helped me file the claim to my service warranty. I really appreciated her help.

Baxter Toyota was so helpful to me in getting this procedure scheduled. They did their work as promised…and in a timeframe that was easy to work with.

Very fast service and I felt warmly greeted as I drove in for today’s service. Very clear explanation of my bill and the warranty associated with my new battery. Fasy

Stephanie did a wonderful job today. She is kind, friendly, and a great communicator!

Quick, updated through the process service.

Every service is always done properly . Very pleased with service!

Service was fine except my car play would not connect. I tried for a half hour to no avail. Came back and the computer guy finally got it working. In the future I will not leave until I know my car play is working. Service is always good. Just frustrating this time.

Baxter replaced the tires on my Highlander on October 20th. When leaving the service person Ty told me they had damaged one of my rims. He said they would replaced the rim. I hadn’t heard anything back so on Wednesday the 29th I called and finally talked to parts to find out the rim hadn’t been ordered. They ordered the tire and I made an appointment for Monday, November 3. My appointment was at 2 PM. I received a text that the inspection was done and my tires were good. At 3:15 I asked when my car might be done. That’s when they finally brought the car out. An hour and 15 minutes to replace one tire?? I didn’t need an inspection as my car had just been there to replace all 4 tires. If I hadn’t called to find out the status of the rim, I would still be waiting for the replacement. I appreciate them pointing out the rim issue, but they dropped the ball on getting it replaced and repaired once the rim was there. I would be happy to discuss further Jim M

My advisor was great and even checked to make sure some things you guys found weren’t covered by warranty. However, an oil change should not take almost two hours.

Thanks, Ty! Great as usual!

Laurence the GM helped rectify the original situation. I did feel that the car should have came back washed. Also I believe the kid who drove it to my home used a vape in it. I can’t say that with 100% but probably 95% sure he did.