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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3664 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Amy G.
3 out of 5
2/15/2025
It was disappointing that it took so long to get the parts which was no fault of Mike's but I am happy to have the work completed.
Diane R.
5 out of 5
2/15/2025
Fast and efficient. Good job Erin Cahill!
Amanda W.
5 out of 5
2/15/2025
Very friendly and helpful.
Amber L.
4 out of 5
2/15/2025
She was amazing! Very kind and intuitive, was able to offer solutions, I hope to work with her again on my next service!
Norma M.
5 out of 5
2/15/2025
Professional friendly informative and understanding.
Jodi P.
4 out of 5
2/15/2025
What a very nice gal! She was pleasant, non pushy, helpful, attentive to my requests, and cheerful always smiling. I told her I really liked her personality and would give her great reviews! All the women were smiling and laughing together and that made me feel like it was a great environment. Loved it!
Ronald H.
5 out of 5
2/15/2025
Done in a timely manner.
Clayton D.
5 out of 5
2/14/2025
Good communication.
Thomas D.
4 out of 5
2/14/2025
Erin was very polite, she got my car in and serviced extremely fast and contacted me as soon as it was ready for pickup.
David G.
5 out of 5
2/14/2025
Very friendly and helpful
Matt S.
1 out of 5
2/14/2025
Talk to Matt Quimby. I emailed him detailed information about the dissatisfaction from today. My guess is no one from Baxter reads these. Baxter has been a complete **** show for the last 2 years and no one ever cares to respond or try to fix the issue.
Logan M.
1 out of 5
2/14/2025
The notes the service advisor took were not accurate to what I told her. This left me frustrated and I asked to speak to the mechanic but I was told they don’t have phones and can’t call me. When I got to the dealership to pick my truck up I noticed what I thought was still the problem I was having. The mechanic who was nice and kind rode in the truck with me and explained things to me. I ultimately will still return to Baxter Toyota but the notes taking by the advisor was frustrating. The mechanic was kind and explained things nicely to me.
Gregg L.
5 out of 5
2/14/2025
Jared did a great job, thank you ????
Jonathan L.
4 out of 5
2/14/2025
Quick and did what was needed.
David B.
5 out of 5
2/14/2025
Thank you for fast service.
Devin M.
5 out of 5
2/13/2025
Erin and Diego were both amazing and was a great experience!!
Jon J.
5 out of 5
2/13/2025
Thank you and well done!
Jackie S.
4 out of 5
2/12/2025
Always satisfied. Customer for more than 15 years.
Tony A.
5 out of 5
2/12/2025
Excellent service.
Danette M.
4 out of 5
2/12/2025
Stephanie was very friendly and helpful over the phone. She knew exactly what the issue was as I described it to her. And, again, when I came in person, she was just as courteous and knowledgable, explaining in accessible terms my specific battery issue.

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