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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3664 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Larry S.
5 out of 5
3/12/2025
Fantastic customer service working with Ty. Always appreciate the way I'm treated at Baxter.
Jim M.
4 out of 5
3/12/2025
Done right and on time. Perfect!
Kim P.
1 out of 5
3/12/2025
They smeared their dirty feet all over my floor mat and then all over the threshold of the door. I keep my vehicle immaculate and after I do service there and I bring it home and have to clean it out with a wet soapy rag to get all this crap off the drug in it while they were servicing it. How can I trust them working on my vehicle when they drag their dirty feet all over my $60,000 ride. Anything that pisses me off it’s people that doesn’t respect your property. All it would’ve took was a rag and wipe off the dirt off the threshold. Of course you would’ve had to wash the floor mat. I took a picture of it to back it up, but I couldn’t post it on this site here, but I’ll be sure when I come back back in for another oil change. I’ll show it to the manager.
Trudy W.
4 out of 5
3/12/2025
Ty was great! Listen to my request, contacted me in a timely fashion and had the car ready when I returned. Appreciated his professionalism.
David M.
4 out of 5
3/12/2025
After 20 years, still exceptional service.
Robert G.
5 out of 5
3/12/2025
Well done.
Linda B.
5 out of 5
3/12/2025
Very helpful. And friendly.
Rachel F.
5 out of 5
3/11/2025
Ty Beel is always a pleasure to work with. He gives thorough explanations of the services to be done and answers questions with professionalism. He is eager to please his customers and customer satisfaction is important to him.
Sarah S.
5 out of 5
3/11/2025
Efficient and friendly.
Juan S.
5 out of 5
3/11/2025
Everything was great! Great customer service!
Elizabeth H.
4 out of 5
3/11/2025
I am pleased. Everything is working!!
Michael E.
2 out of 5
3/11/2025
This is the third time I have had to show up as I received no notification the repairs were finished, and in this case I called three times and had no success getting my call to the service desk. Unless I am not understanding the notification process this is not the service experience I expected when I purchased the car as my last experience with Toyota service (when dealership was on N 27th) was much, much better.
Timothy S.
5 out of 5
3/11/2025
Everything was great!
Zeneya J.
4 out of 5
3/11/2025
First time I've taken my vehicle in to be serviced here and for an oil change in general as I usually do it myself. They were great and very knowledgeable! Didn't try to get me to get any unnecessary add on and were honest about when things should be changed in the future. I appreciated the video to show what they were looking at (breaks) and giving me a good timeline. Glad I invested in the maintenance plan and will be continuing to use this service and location!
Kent S.
5 out of 5
3/11/2025
Jared did a great job welcoming me answering the two questions I had. I was kept informed as work progressed. When work was done he came back and explained all the items .????????
Eugene Z.
3 out of 5
3/11/2025
Michael went over the vehicle inspection and highlighted two areas that I need to be aware of in the near future, brakes and tires.
Kathy B.
5 out of 5
3/9/2025
Thank you for providing a loaner car!
Steven C.
4 out of 5
3/9/2025
Awesome guy!!!
Margaret Z.
5 out of 5
3/8/2025
Excellent service by Stephanie
Matthew B.
2 out of 5
3/8/2025
service took way too long

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