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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3660 reviews 61%
4 star 1351 reviews 23%
3 star 202 reviews 3%
2 star 396 reviews 7%
1 star 355 reviews 6%
Review Us
Christopher W.
4 out of 5
7/8/2025
Thank you for all that you do!
Marcia J.
5 out of 5
7/8/2025
Jared was professional without getting in the was of being kind and helpful
Jared C.
5 out of 5
7/8/2025
Thank you Ty for being flexible in helping diagnose and resolve the issue that came up suddenly with my Rav 4
Marilyn M.
4 out of 5
7/8/2025
I don't think you have my correct email address
Janae W.
4 out of 5
7/8/2025
Stephanie is a joy to work with. I’d like her every time.
Tara F.
5 out of 5
7/8/2025
Super friendly, helpful and explained things well.
Amy F.
1 out of 5
7/8/2025
Our tires were noted in “caution” after only having used them for 10,000 miles. We had purchased them from Baxter. We were told in March to wait until our next service which was this one. When we mentioned the tires, we were told they would have to put in a claim, and we’ve not heard anything yet. we would’ve appreciated a greater sense of urgency about the issue.
Michael M.
4 out of 5
7/8/2025
Michael smiles and he engages as soon as he opens the vehicle door. He made me feel like a valued customer. Michael represents Toyota very well.
James M.
4 out of 5
7/8/2025
Stephanie was the best to work with. She was able to help with any questions or problems I had.
Kim M.
3 out of 5
7/6/2025
The only problem is that it took over 1 1/2 hours to complete the oil change and inspection. I was told 45 min to 1 hour in advance.
Richard S.
5 out of 5
7/6/2025
Great customer service- great quality Toyota care 5k service thank- you
Christopher H.
5 out of 5
7/6/2025
Excellent customer service
Jay R.
2 out of 5
7/6/2025
Do not give honest opinion and purely business oriented service.
Megan P.
5 out of 5
7/6/2025
Always satisfied. Wonderful service and wonderful people that work there! Thank you!!
Mariah V.
1 out of 5
7/6/2025
When we arrived to pick up our vehicle we approached the desk and the associate Stephanie that was working was not in the best mood. I had a bill which we stated should be covered by our warranty. She seemed very upset by this and proceeded to not talk to us following this statement. When I apologized for the miscommunication she smirked and rolled her eyes. I understand that everyone has a bad day but this being my first vehicle from Baxter and my first oil change I was upset leaving.
Vitaliy V.
5 out of 5
7/6/2025
Thank you. Service was done quickly and professionally. Highly recommend
Daniel R.
4 out of 5
7/6/2025
I was really impressed by the new Video that they show of the under side of the car.
Sherri L.
5 out of 5
7/4/2025
Very friendly staff, great communication and honest feedback on what was needed for my car!
Lisa M.
5 out of 5
7/4/2025
Erin was great!
Dawny E.
5 out of 5
7/4/2025
Great experience

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