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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3649 reviews 61%
4 star 1349 reviews 23%
3 star 202 reviews 3%
2 star 393 reviews 7%
1 star 353 reviews 6%
Review Us
Bryan C.
4 out of 5
8/22/2025
Mike does a great job of explaining the issues
Corey N.
5 out of 5
8/22/2025
Everyone that I had contact with were very professional and helpful
Mark W.
5 out of 5
8/22/2025
Goodjob
Zachary L.
1 out of 5
8/22/2025
Don't leave the cap off my car so it doesn't leak fluid..
Islam M.
2 out of 5
8/22/2025
I wasn’t happy with the staff at the check in counter. Nobody greeted me or ask to help. One of the was setting a her desk and completely ignored me and until another staff was helping another customer and me he is helping someone else but once he will come come check me. I had been coming to Baxter for 4 years and my last two visits those new staff are not friendly at all and they are on their phones.
Carol O.
5 out of 5
8/22/2025
Such nice people from appointment setter to agent. Love Toyota.
Xuan T.
5 out of 5
8/22/2025
very nice & good job , Thank you all !
Joseph J.
5 out of 5
8/21/2025
Great Job
Rob K.
5 out of 5
8/21/2025
Excellent communication and service!
Randy N.
4 out of 5
8/21/2025
was a very easy process to negotiate. I thought that I might have a problem with my AC. However, my service advisor had an alternative solution (no cost solution) which turn2ed out to be correct.
Mary M.
1 out of 5
8/21/2025
I don't understand how brake pads and rotors or drums are considered hazardous waste. Most is scrap metal and you can get money for that and pads no longer contain asbestos. But yet I was charged $41+ to dispose of them. If this is true , you could be making money. I just think that is a lot of money that you might be getting money for.
Bethany N.
4 out of 5
8/21/2025
I've been there multiple times for service and this was my far best experience due to Stephanie! Thank you
Julie W.
4 out of 5
8/21/2025
He took the time to answer all my questions.
Dawn S.
4 out of 5
8/21/2025
I cannot say enough good things about Evan in the service department at Toyota. He is the sole reason we trust Toyota with our vehicles. Every single visit, Evan goes above and beyond—he’s knowledgeable, honest, and truly cares about doing right by his customers. He takes the time to explain everything clearly, never pressures us, and makes sure we feel confident in every decision. Finding someone in the car service world that you can fully trust is rare, and Evan has earned that trust completely. If he were ever to leave, our business would go with him. We need to buy 3 vehicles in the next 6 years and will be at Toyota if Evan is still there. Toyota is lucky to have him—he embodies what true customer service should be.
Frank H.
5 out of 5
8/21/2025
Good
Jeffrey L.
5 out of 5
8/21/2025
Treighton was exceptional at dealing with me and answering my questions!
Brandon B.
5 out of 5
8/21/2025
Tremendous customer service! Thank you!!
Deborah W.
5 out of 5
8/21/2025
Very very quick service.
Rebecca H.
4 out of 5
8/21/2025
The service was efficient, completed what I came for. I received texts letting me know the progress and when my car was ready. Ty met me as I drove in, texted when my car was ready, and checked me out. My car was read to go! Thanks!
Barbara B.
4 out of 5
8/21/2025
Brae did a fine job!

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