Anderson Toyota Auto Repair Service

I made an appointment for 12pm. I arrived at 11:43am. I checked in with Jose and began waiting. 2 hours later with no communication from anyone I finally asked if it would be much longer. I was informed it they were almost done. Another hour and a half later I got my keys after again pproaching them. My issues were 2 things. Why was there no communication with me as the customer on mu car in 3 1/2 hours. Just even acknowledge that I was not forgotten. 2 what is the point of making an appointment when I watched several cars taken back to be worked on before mine that were in the non appointment line. Had I been informed it might take several hours I might have made other arrangements as far as dropping my car off and leaving. I was not offered a shuttle ride until I had already waited 3 hours. What was the point at that time as I was told 30 mins prior that my car was almost done, when I checked in with them. Overall I am always treated very well at Anderson. This was not the case today.Really hope you guys communicate with people and giving them an ETA at check in would be nice, while offering the shuttle service. Otherwise everything was great! All employees were nice. Store was clean. Snacks were a nice touch! Thank you!

I had a 10:30 appointment. Jose said it would take 2 hours. I was there for almost 5 hours. At 86 years old I made an appointment so I wouldn't have to be there that long. I expected maybe 2 hours like he said but not almost 5!

Kenny knows what he is doing. Did an exceptional great job!

He does a great job and answers all the questions you ask he also very patient with your questions.

Jose is amazing! Always takes the best care of our vehicles!

Todo perfecto

Jennifer kept me up to date and informed Thank you!

Anderson Toyota provides the most pleasant customer experience of any dealership I've ever done business with in 76 years

Danielle is very professional. Knows what she is talking about and helps with any questions I may have. As far as my car I will know more as I drive it if there are any problems or concerns.

Danielle was exceptional, from helping find the right tires as well as the rear airbags i needed to improve my towing. She kept me well informed throughout the whole process.

Your service adviser was very rude we left without completing service and I will be filling a complaint with toyota

Mike and the other girl in his office area were very helpful, professional and efficient. Thanks!

All good but my prescription sunglasses are missing.... have they been turned in??

Once again the service was outstanding. Ms. Claflin handled the service we needed with professional yet personal care. Very happy.

Danielle was great. Time was my concern and she came through, informed me of needs my vehicle needs, she was great.

Brian was excellent....kept us in the loop and appreciate all the hard work by the entire team.

Jennifer was great on scheduling me in at the last moment before our trip. Thank you. Jennifer, always looking out for us.

Jose and the service group treat us like family, that’s why we continue to buy our cars from Anderson Toyota.

Your business should teach other businesses how to provide customer service!Friendly, kind and so considerate! Thanks...

Jennifer is very efficient!!!