Always a pleasure working with Jennifer, she and the team really know their stuff..
Thank you for doing great service you are the best dealership ever ????
Jennifer was extremely helpful in getting my service in my new tires. She made sure I got a ride home and my car was delivered to me. I was very pleased with her competence. Thank you.
Chief complaint not addressed, inside temp gauge not working properly. Upon return, manager, Joe Collins explained possible reason (car kept in AC garage). Offered car pickup/return to re check gauge. Satisfactory offer
Excellent customer service and support. I just lost my job and my service manager was thoughtful and compassionate about being able to afford services needed for my Toyota Corolla Cross. So thank you for going above and beyond!
Danielle was awesome. Explains items needed in the future in detail. Doesn’t mind answering my ignorant questions. Very professional.
Thank you
Everyone did a great job!
Mike is very helpful with providing the information you need to make a decision regarding your car's care.
Very professional. Extremely knowledgeable. Has a wonderful way of explaining the problem and the process. Kept me informed through all the steps.
I brought my vehicle in for an appointment at 8am for a Front Brake job and Service. Lauren informed me that she would be helping me since Mike Bisbe was out sick. I receive the Inspection report Text almost 3 hours later at 10:52am. I called Lauren at 10:58am to discuss the report. She told me the Brake Job was done but was unsure if it was just Pads or Rotors or both? I requested that the other items in the list be deferred for the time being. Around 12 noon I asked Lauren for a service status. She then tells me that the Service Tech was Turning the Rotors and that takes a while! Around 1pm I asked Lauren for another Status. She said she starting the Paperwork which was completed and paid for a 1:12pm, about 5 hours later.
Then the TOPPER, I got about 2 miles down the road and noticed my Hood bouncing up and down. Pulled over on the shoulder and latched it down tight. Not Happy!
Charles G
Danielle was awesome. After my recent service, the glove box no longer lowers slowly it just falls open. The slow-drop damper mechanism is loose because a retaining clip is bent and was not properly reinstalled. When I pointed this out, the tech tried to address it but then said it was broken and to mention it next time instead of fixing it on the spot. This is on a vehicle I just purchased, so I’d really appreciate it if the team could repair or replace the bent clip and properly secure the mechanism at no charge. Thank you!
The service was great as per usual. The new shuttle service needs to have the bugs worked out. I dropped my truck off at 9 AM and did not get picked up until after 2 PM. My truck was brought in for a routine oil change service. I used the scanner to enter my information, including my drop off and pick up address. There were five of us in the shuttle. The air conditioning was not adequate and it’s 113° outside. We all entered our information into the system prior to getting into the van. The driver then asked us for all the same information again and wrote it all down. Then we had to go to the gas station to get gas. I had to contact the dealership twice for pick up. The driver told me that he was sent to the wrong address, even though that information was entered into the system, as well as given to him verbally which he wrote down. I honestly love this dealership and normally don’t have any issues at all, but this messed up my plans for the day as my truck was kept for several hours for an oil change before I finally received pick up.
The process of making an appointment and then checking in at the dealership was very easy. Everyone was very helpful.
What else can I say? Jennifer's the best? Great customer service - always! Thank you Jennifer!
Jennifer is an excellent customer service person. I can always go to her and she takes good care of me. It was just another example of how she’s so good at her job.
Kenny always stirs me in the right direction.
Great service and communication from everyone. Thank you!
Kenny was very knowledgeable, professional and easy to deal with.
Jennifer made sure everything was done and done.well. excellent communication during the process. Thank you
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