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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2637 reviews 64%
4 star 842 reviews 20%
3 star 88 reviews 2%
2 star 295 reviews 7%
1 star 264 reviews 6%
Review Us
Sarah D.
4 out of 5
5/10/2025
Izzy was great! Another amazing person working at this location. I drive a way to come to you guys for people like him!
Maureen F.
5 out of 5
5/10/2025
Thank you. ????
Jack M.
5 out of 5
5/9/2025
Always great service.
James M.
1 out of 5
5/9/2025
I don’t understand how scheduling an appointment results in a 2+ hour wait for an oil change and tire rotation.
Jacqueline S.
5 out of 5
5/9/2025
As always friendly courteous and knowledgeable . Thank
Ronnie L.
1 out of 5
5/9/2025
my appointment was at 10 o’clock. I didn’t get out of the dealership until 1230. Unacceptable.
Steven K.
2 out of 5
5/9/2025
Waitied 3 hours to get a “complimentary” wash and vacuum only to have the vehicle returned without it being vacuumed at all. I was in a rush to get out of the dealership after 3 hours so I called the service department later in the day and let them know it was not vacuumed and to see if there was some sort of recovery plan for situations like this. The service manager told me that she was told they did in fact vacuum the vehicle which was nothing short of a lie, added insult to injury and the only reprieve offered to me was for me to bring the vehicle back and they would vacuum it like they said they would. No thanks, 3 hours of my life already taken now I am supposed to invest another 3? What would have been appropriate at that point was perhaps a complimentary detailng on the vehicle for my troubles and time but service manager would not grant me this? I’ve been doing buisness with Sullivan Brothers for decades now and this was the 1st bad experience I’ve had with them! I’m pissed.
Dennis A.
5 out of 5
5/8/2025
Everything was done in a timely manner and done well!
Lorna H.
5 out of 5
5/8/2025
Great job
Susan W.
2 out of 5
5/8/2025
The service was fine but I was there almost 4 hours because they were obviously over booked.
Elizabeth B.
5 out of 5
5/7/2025
It was wonderful to see Bob Witt again. He was polite and courteous. He was attentive to the needs I explained to have my car serviced. Thank you Bob.
Debra B.
5 out of 5
5/7/2025
Okay
Margaret L.
5 out of 5
5/7/2025
Good service Love/need the shuttle service
Kurt S.
4 out of 5
5/7/2025
Dave is the best!!
Christopher G.
4 out of 5
5/7/2025
Christian is fantastic!
Richard G.
5 out of 5
5/6/2025
Great job
Grace R.
5 out of 5
5/6/2025
Bèen with Sullivan's for years! Always recommend them! ????
Kristin F.
5 out of 5
5/5/2025
As always, the service that I received at Sullivan Brothers was top notch. From easy online scheduling to the personalized service once I arrived. Excellent.
Joan M.
2 out of 5
5/5/2025
Service was fine, staff also fine. So busy with service customers that took a ridiculously long time (almost 2 hours) just to rotate tires and get inspection sticker. Don't overschedule service appointments so closely together.
Dennis B.
1 out of 5
5/5/2025
I brought my vehicle in for a simple recall check and waited over 2 hours with no feedback. Turns out a multi point inspection was also completed along with recommendations which I had no time to wait for. Communication is key.

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