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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2635 reviews 64%
4 star 842 reviews 20%
3 star 88 reviews 2%
2 star 295 reviews 7%
1 star 264 reviews 6%
Review Us
Lawrie K.
2 out of 5
6/20/2025
The scheduling was overbooked for cars to be serviced in addition to a lack of number of employees to work on the cars. therefore, It created a backlog. I booked my service appointment months in advance to arrive 10 minutes prior to the appointment time to find out that there was a long line of cars before me and that they were running considerably behind. 1 1/2 -2 hrs. I was told that several service techs were on vacation and one had gotten sick and went home. It would be helpful if the scheduling department would coordinate scheduling around employee vacations so that when a customer brings their car in to be serviced at an appointment time, there would be enough employees to cover the repairs and servicing of the car.
Georgiana G.
5 out of 5
6/20/2025
Extremely well done. Service people are always so helpful and friendly.
David W.
4 out of 5
6/20/2025
On time, correct, courteous.
Richard G.
5 out of 5
6/20/2025
Seana was friendly, informative and professional . Both my wife and I were completely satisfied.
Mark O.
5 out of 5
6/20/2025
Will do
James D.
5 out of 5
6/20/2025
Fantastic service!
Cathleen B.
5 out of 5
6/19/2025
Very helpful and polite.
Charles S.
4 out of 5
6/19/2025
Bob was his usual competent and busy self. He ordered a new gasket for my 2025 Signia once he saw the design flaw. Bob is a good man.
George R.
5 out of 5
6/19/2025
Everything was very good. I found Christian very helpful and professional.
Paul S.
4 out of 5
6/18/2025
Patty gave me excellent technical advice concerning my RAV4. She gave me great information concerning my tires and the air pressure sensor located within the tire and the fact that a non Toyota made sensor will not function properly. This could negatively impact the driving performance of the vehicle, a major safety issue.
Karen M.
4 out of 5
6/18/2025
I thank each member of the team at SBT for doing their best to always take care of me every time I need to bring my vehicle in. From the front team who check me in to the service technicians. Each member is pivotal to my safety in servicing my vehicle. I appreciate everyone. Thank you for your support, professionalism and kindness. Karen
Michelle K.
5 out of 5
6/18/2025
Thank you.
Linda S.
5 out of 5
6/18/2025
Everything taken care of and everybody very polite
Stephanie J.
5 out of 5
6/18/2025
I appreciate your hard work and dedication
Tony A.
4 out of 5
6/18/2025
Only one issue Was told they have put regular oil in not synthetic however my sticker Says oil change 5000 miles not sure what oil was used can u let me know going to call service tomorrow to explain. And get a firm answer
Tim K.
5 out of 5
6/17/2025
My business there has always been handled professionally and the work on my Toyota done masterfully, those reasons are amount many that keep me coming back
Corinne M.
5 out of 5
6/17/2025
Always happy with my service
Jane C.
5 out of 5
6/17/2025
Christian has exemplary car service advisor skills. He was very informative and answered all my questions in layman’s terms. He was most helpful and very polite going above and beyond. I was completely satisfied with my service experience. Christian is truly an asset to Sullivan Brothers Toyota
Bill W.
4 out of 5
6/17/2025
Bob was great! Extremely helpful with walking me through the program. I’m usually hesitant about taking my cars to the dealership - feel like I’m paying more than I should. Bob provided a very positive customer experience. Thanks!
David K.
5 out of 5
6/17/2025
Christian was professional, courteous, personable and capable. He represents SB Toyota positively and well.

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