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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2635 reviews 64%
4 star 842 reviews 20%
3 star 88 reviews 2%
2 star 295 reviews 7%
1 star 264 reviews 6%
Review Us
Karen S.
1 out of 5
8/30/2025
Scam
Melissa R.
5 out of 5
8/30/2025
Service was great. I received consistent updates and all my questions were answered.
Glenn E.
1 out of 5
8/29/2025
Had a long talk about leaving the venza overnight to make sure they could get a sticker . Got the car home today, and guess what ? No sticker !!! WTF ! I could've waited a little longer and taken it home then ! Typical , spend a lot of money and get treated badly . Which way to the Ford dealer ?
Jordan G.
1 out of 5
8/29/2025
Service work was fine but I didn’t expect to have to wait 3 hours for a scheduled appointment for an oil change and tire rotation
Denis L.
4 out of 5
8/29/2025
The whole process is very organized. From the time you pull in until you receive the report and pick up your vehicle
Andrew W.
3 out of 5
8/29/2025
Car did not come with lug nut key. Had to buy lugmits
Ann M.
4 out of 5
8/29/2025
Thank you also for your help with the registration. It was registered but I must have misplaced the paperwork.
Kent W.
5 out of 5
8/29/2025
Great service, great communication and quick turnaround.
Judith V.
4 out of 5
8/28/2025
The service was great but I think 2 hours for. A tire rotation and replacing 2 filters is way to long.
Charles S.
5 out of 5
8/28/2025
She was very professional and informative.
Jean M.
5 out of 5
8/28/2025
Polite, friendly , and personable. Always nice to go to your service center.
Daniel M.
5 out of 5
8/28/2025
My service advisor Seana Bohan was very courteous and helpful!
Patricia C.
2 out of 5
8/28/2025
First, let me say that the service performed on my car was excellent, and Patty’s handling of my paperwork was equally commendable. My dissatisfaction lies with the wait time—over two hours for an oil change, tire rotation, and inspection is not acceptable. Perhaps I chose a difficult week, given that it was just before Labor Day weekend. I understand this isn’t Jiffy Lube and that vacations affect staffing, but appointment availability should reflect actual staffing levels, especially around a holiday. There’s no need to contact me further about this. I’ve been a Sullivan Bros customer for years, and I trust this experience will not be the norm.
Brenda G.
5 out of 5
8/27/2025
She was fantastic. Very customer oriented. Love working with her on my service needs!
Gerald G.
4 out of 5
8/27/2025
Bob and his team did an outstanding job with < 24 hr. turn around with evaluation and repair and 1 day earlier than scheduled.
Lawrence C.
4 out of 5
8/27/2025
Everyone gets A+'s service front desk & F & I Jason & Jack & sales professional Bob Larry Cunningham 2017 Rav4 limited Hybrid
Jamie H.
5 out of 5
8/27/2025
Such a good crew...everyone makes you feel good about the care and work on the car, while you can relax in comfort during the process. That's why I wouldn't buy a car anywhere else!!
Donna G.
4 out of 5
8/27/2025
My husband took the car for me and other than being there for over 2 hours it went very well.
Raymond G.
5 out of 5
8/26/2025
Bob Witt is a true professional. I always ask for him when servicing my car.
Sherry C.
1 out of 5
8/26/2025
A little too pushy for my liking

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