Sullivan Brothers Toyota Auto Repair Service

Everyone was very nice but it took 2.5 hours for just a state inspection.

Top notch customer service!

I wish the service wasn’t as expensive as it was, but satisfied with everything.

I had to drive 20 minutes back to the dealership to get my glove box put back in properly and then 20 minutes back home

Efficient and pleasant service.

Bob is always top notch. Going the extra mile to provide great customer service. One of the reasons I keep coming back.

She is always very helpful. She responded immediately to my emergency and solved my problem and then treated it most professionally, and right away.

Great service team!

Niman Lui’s professional service was top notch. Thank you.

Christian Small is outstanding! He is very knowledgeable, does his job extremely well and is wonderful dealing with people.

Great job always Profentional employees

Excellent service!

Very customer service focus and pleasure to deal with.

Wait was too long

Seana was very attentive and knowledgeable about all aspects of our transaction. Beautiful personality

I have met with many service members at the Sullivan location and they have all been great. Unfortunately this time I had a very disappointing experience with Patty who was assisting me with my car service. She was extremely rude, obnoxious, and accusatory throughout the process. Instead of listening to my concerns, she blamed me—and my wife—for ongoing issues that have been happening with my car. Not only was this approach unprofessional, but she was also completely wrong in her assumptions. As a business owner myself and an active member of the military I’ve always believed good customer service means treating people with respect and working together to find solutions. Unfortunately, that was not the case here. Because of this experience, I will no longer be servicing my car at this location. It’s unfortunate, but I refuse to have myself or my wife go through another experience like that.

Ms. Majeski was very combative. I kept trying to explain the issue with my car, but she kept thinking she was right and I was wrong. I know what happened as far as information on my dash informant screen and what lights indicated an issue . She kept insisting nothing was wrong unless a check engine light was on. I made an appointment on line but none of the information was on file. I am a new customer to Sullivan Brothers , because I have been unhappy with Rte 44 Toyota. If I was to return, I would certainly ask for a different service advisor. Usually the customer is always right, but not in this case. I really felt like she didn’t want my vehicle to go in for service because she was so sure that the check engine light was not on. I was pleased that I was not charged for the computer scan and no codes found, but I certainly do not mind paying for services. I do however, do not want to be disrespected as a customer looking for answers , and being talked over. Sorry to give such a bad service representative report , but was very disappointed with my first experience at Sullivan Brothers. I thought I possibly may have found another dealership for services, but today was very disappointing.

Seana was very helpful and efficient and friendly.

Always a pleasure working with Christian and team!

Bob was very helpful