Sullivan Brothers Toyota Auto Repair Service

Bill was pleasant and efficient. He maintained communication very well.

Terrible service. Was told 1.5 hr to update software and 10,000 mile service. Waited over 4 hours and window issue still not resolved with second visit. Now my remote started on my phone will not work.

I’m always happy with your service and Bill is the best!

Service is great!

Great to work with Samantha, very friendly and she kept me updated!!

Samantha was wonderful. Ty

As always, Bob Witt provided excellent customer service. He is always very knowledgeable and helpful. A pleasure to work with!

Thank you!

Very personable and professional. Kept me informed. Fabulous service!

Anytime I have work done at S.B. they are very detailed about everything they do and you facility is 2nd to none. Keep up the good work.

Chris was knowledgeable, polite, and very good explaining what the issues were with my car and what would be necessary to repair it. I would highly recommend him!

Bob was awesome!

Very pleased as usual with the service. Any problems were explained and I was able to decide what should be taking care of now. Thank you

It’s the second time I had to have the truck in for a problem with the tonnau cover. I was told originally there was a recall, and when they secured the cover the first time around, they bent the area around the mounts and water has been leaking into the bed. I had to go through a process to figure out what the problem was then contact Toyota and come to a agreement that the cover needed to be replaced as there was damage to the cover, as a result of the recall repair. I brought the truck in yesterday to have service performed as well as the cover replaced. Now the tailgate doesn’t open because they positioned the cover too far towards the back. I understand that these things happen, but just wondering why they didn’t test it before they gave it back to me. To lose my car for the entire day is a challenge for me. I would like to bring the truck back and receive a courtesy car while you make the adjustments. I also want to say something about your service advisors. The female (Forgot her name )is extremely rude!!! I would like to have nothing to do with her. Bill seems to be dismissive about the issues I have with the truck. Bob on the other hand has been excellent to deal with. I prefer he takes care of my concerns going forward. The manager of service (I forgot his name) also, has been great to deal with. If you truly want to hear what’s going on when people drop off their cars feel free to call me ****-****-xxxx Ty Russ

Service was quick. And Christian Small was pleasant to deal with.

Always deal with Christian, straight forward and keeps it simple. Thank you.

Very pleased with the service at Sullivan Brothers Toyota, Bill Collins introduced himself to me on arrival and he’s very pleasant and knowledgeable. Service was uneventful and performed quickly and efficiently.

Great service. Thank you

Excellent customer service as usual. And the shuttle service is so convenient. And the drivers are always so pleasant.

Patty asked three times if I wanted an oil change and sticker even though I said no. I waited for two hours and went to ask Patty for an update. She said the computer said it was done but she had no paperwork so she would have to go check in the garage . I waited another 45 minutes before Patty came back to tell me that I needed an alignment. Clearly there was a screw up but instead of being honest about it , she said they were short staffed . I was at the dealership for 3 1/2 hours for a 25-40 minute service . She offered no apologies.