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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2655 reviews 64%
4 star 847 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Peter K.
5 out of 5
10/23/2024
Bob is very thorough.He is a pleasure to do business with. Thanks
Geno T.
4 out of 5
10/22/2024
Clean in his review
Thomas R.
5 out of 5
10/22/2024
Bill is great to work with, and the service department has been solid.
Amanda F.
3 out of 5
10/22/2024
Took way too long
Robert H.
5 out of 5
10/22/2024
Christian was very friendly and knowledgeable!
Stephanie R.
5 out of 5
10/22/2024
Patty was very informative and helpful.
Elaine C.
5 out of 5
10/22/2024
ok
Joan W.
5 out of 5
10/22/2024
Professional service from Bob Witt and the other associates that I encountered
Barbara H.
3 out of 5
10/21/2024
I’m happy to give my input to the survey. I was not happy with the pushing of getting a gasket for an oil pan on a car with only 58,000 miles on it. It was recommended to me to get it done soon. I responded with I don’t have any oil spots on my garage floor yet so it can’t be that bad. I also found the cost for this fix was very expensive based on the video that you supplied as to how accessible the pan is to get to and fix which I also expressed to the service agent and she told me it was based on the Toyota recommendation based on their manual. Like I said, based on my overall service experience, it was fine. I just don’t appreciate the pushing of an unnecessary fix at this time.
John L.
2 out of 5
10/21/2024
I came in for an oil change and presented a maintenance plan i purchased for $250 three years ago for 5 oil changes. i was hoping to at least use the amount for a couple oil changes now. Patty said no but i could purchase $289 for three oil changes. She was very persistent in selling the package along with having my tires rotated . i used to b in sales and understand the upsell but felt she was too pushy. I told her just an oil change . After service she said rear brakes need to b done. i told her i will get a second opinion. didn’t think she was happy about that. in checkout there was one person in front of me and she complained there was not enough help and she was working as fast as she could.
Elaine C.
1 out of 5
10/21/2024
I came in on Thur 10/17. Initially Christian was nice as I was scheduled for an oil change. Later on, he was lukewarm/ indifferent when I asked if I could use a coupon for air filter. He told me No, that it was already busy and I would need to come in the following Monday morning. I told him I could come in same day or Fri anytime. He said they were fully booked. When I came in Mon 730am, the rep seemed a bit perplexed when I told him I had an appointment to change the air filter. He asked why I didn't just get it done together Also, when I spoke with Christian about the mechanics report, it was over $1300. I told him I would try to do what I could afford for now.
Jacqueline D.
5 out of 5
10/20/2024
Patty was great!
Irene S.
5 out of 5
10/20/2024
Excellent service
Michael L.
5 out of 5
10/20/2024
Great service ????
Susan D.
1 out of 5
10/20/2024
Took too long and was trying to sell me parts I didn't want. Wiper blades had to be replaced in order to get sticker. So I took car elsewhere 45 for blades ridiculous
Carol P.
5 out of 5
10/20/2024
Treated well
Robin C.
5 out of 5
10/20/2024
Christian was great to work with. Thank you
Danielle M.
5 out of 5
10/19/2024
Amazon service as always!
Bonnie T.
4 out of 5
10/19/2024
I am extremely satisfied with the job! I would be happy to fill out the survey and sing praises for a job well done and for the professiinal courtesy we received from Mr. Bellando. Impressive!
Meredith H.
5 out of 5
10/19/2024
Thanks Bob for making this so easy and friendly. — Meredith & Lawrence

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