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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2655 reviews 64%
4 star 847 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Jeanne W.
4 out of 5
10/30/2024
Patty was great Need to speak with someone about maintence contract I have left messages and been waiting for a call back
Mondonna S.
5 out of 5
10/29/2024
He was fast and informative
Zonia Q.
5 out of 5
10/29/2024
I was very happy with the service
Brian S.
5 out of 5
10/29/2024
Sullivan brothers has the best team around by far!!
Karen M.
5 out of 5
10/29/2024
The crew did a fabulous job! Thank you Bob and Allen Sincerely, Karen
Lisa W.
4 out of 5
10/29/2024
This was my second time meeting Christian. He is so pleasant and attentive. You can just tell he’s a super nice guy. Thank you!
James M.
1 out of 5
10/29/2024
Nobody explained to me how to use my remote starter. They said there were instructions in the car and all that was there was a card with a website that doesn't help.
Peter N.
4 out of 5
10/29/2024
Bob has been my service rep for 4 years and continues to do a great job. He explains what’s going on with my truck and provides options like “pay in advance “ for basic maintenance services .
James H.
5 out of 5
10/28/2024
Bob is by far the best service rep you have.
Patricia R.
1 out of 5
10/28/2024
Lost a hubcap day after Prius was serviced with tire rotation on 10/25.. Evidently it was not put back on properly. Now I’m missing a hubcap. Left message but no response yet. Not pleased! Patricia R
Denis F.
2 out of 5
10/27/2024
3 1/2 hours for an oil change. This was not a good experience. Extremely frustrating.
Jeffrey R.
2 out of 5
10/26/2024
This is the 2nd time I’ve had my truck serviced since August when I needed a new tire ordered. I arrived in September to get the wheel replaced after being prompted by a txt message that the tire had come in only to find out that was incorrect wasting a trip to the dealership. This past week I called and left a message asking for an appointment for today to replace my tire and get a 5k service done. I didn’t receive a call back but again got a prompt via txt saying I had an appointment. I replied yes to the txt for the appointment and they picked up the truck around 9 am and returned it at 4 without replacing the tire. I typically work 6 days a week, I leave at 4:45am and get home around 6pm in time to get my kids to bed - it’s tough to find time to get the truck serviced. I am beyond frustrated at this point considering this is the exact reason I sold my last truck and switched to Sullivan Toyota, a decision I am starting to regret.
John S.
5 out of 5
10/26/2024
Great experience. Very good at explaining everything.
Eileen G.
5 out of 5
10/26/2024
Very polite and respectful that’s important thank you
Richard L.
5 out of 5
10/26/2024
Great service
John I.
5 out of 5
10/26/2024
Bill was great and took care of everything
Michelle L.
5 out of 5
10/26/2024
She did a wonderful job. An she went over in beyond. To make sure I was happy.
Camille C.
5 out of 5
10/26/2024
They did a great job. Everything went smoothly. The work was done in a timely manner.
Akj Sales.
5 out of 5
10/26/2024
Very helpful and infirmative of my repair options
Susan T.
5 out of 5
10/26/2024
My pleasure , Christian was very helpful!

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