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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2655 reviews 64%
4 star 847 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
John P.
5 out of 5
11/13/2024
Great job. Thank you
Linda L.
5 out of 5
11/13/2024
Excellent service appreciated
Ally T.
2 out of 5
11/13/2024
The service was painfully slow. I couldn't even get an estimate on the time. I didn't expect it to cost as much as it did by the time I got an update. Not a great experience.
Lee S.
5 out of 5
11/13/2024
Easy and fast process! I’m new to the area and this is the best dealership service I’ve ever had. Ya won me over!
Donna G.
5 out of 5
11/13/2024
Thank you!
Meghann M.
5 out of 5
11/12/2024
Christian is the best. Polite, respectful and knowledgeable. Love that dude.
Dennis A.
5 out of 5
11/12/2024
Thank you!
Mary B.
5 out of 5
11/12/2024
Good service nice people I am a very satisfied Toyota owner
Margaret L.
4 out of 5
11/11/2024
Christian is great to work with.
Katherine D.
5 out of 5
11/10/2024
I I love the car. It has been a great car and I have had good relations with the staff.
Pamela H.
2 out of 5
11/10/2024
Problem not resolved. Seana was wonderful!
Jennifer C.
4 out of 5
11/10/2024
Bill is awesome ! He is always wonderful when he waits on me every time I come in
Larry F.
5 out of 5
11/9/2024
Seana was a real pro and carefully guided through the service to my vehicle! Overall, typical Sullivan service!!
Cynthia B.
2 out of 5
11/9/2024
Bill Collins did a great job taking care of me during this confusion of getting a recall done. I was exhausted and felt a bit frustrated that the situation took a week to resolve. There were many hiccups and hold ups in the procedure. Bill did his best in keeping me informed during the whole process and provided free transportation on my second visit to Sullivan Brothers Toyota. Though no fault of Bill, the determination of recall should not take 5 days. I was there 7:30 on Monday and only got the issue resolved on Friday afternoon. Again, no fault of Bill, Toyota and Sullivan Toyota’s processes need to be improved. Though substitute transportation was provided, not having our familiar vehicles for the week was inconvenient.
Cheryl J.
5 out of 5
11/9/2024
The service was good.
David C.
5 out of 5
11/9/2024
All the people at your dealership have always treated me professionally and with respect. I’m always glad to tell people where I bought my Tundra Capstone.
Helen C.
5 out of 5
11/9/2024
Great service and great communication
Patrick I.
5 out of 5
11/9/2024
Top notch service!
Laverna H.
4 out of 5
11/8/2024
Bob explained all the important repairs needed at this mileage or year of car. I appreciated this update.
Steven W.
1 out of 5
11/8/2024
Called on Monday to schedule a tire change for Thursday. Showed up first thing Thursday morning for my appt..After 45 minutes waiting in the lobby, I was told they never ordered my tire and I needed to come back. Never an apology. In fact, I was told I called the scheduling company instead of the direct number, I said I did call the direct number. He then said, take my card, so next time you call the right number. I said,I did call the right number. I then came back a four hours later, had the tire put on and again, I was expecting a “sorry for the inconvenience” but nothing. A simple apology, and I would have understood that things happen, but instead, he tried to make it look like Indid something wrong.

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