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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2654 reviews 64%
4 star 846 reviews 20%
3 star 88 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Megan F.
1 out of 5
12/10/2024
Despite making an appointment, I had to wait 4 hours for a 5k maintenance appt. I was quoted 2 hours, which made the 4 hours even more frustrating. An additional service, which I’d added to the appt request, wasn’t even addressed. When my car was returned, I had to point it out and then wait 1 more hour for it. Finally, each time my car was returned, there were messages on the screen asking if I wanted to return to normal operating mode. It feels like a service tech should have closed those out - not me.
Meg S.
2 out of 5
12/10/2024
I will not return. I had a 10:30 appointment for an oil and filter change and it took more than three and a quarter hours to complete. Unacceptable. Perhaps the schedulers overpromised. Maybe once the free service period has expired, there is no reason to try to provide timely customer service. Doesn't matter. I won't return, unless there is a dire emergency or a recall. I won't recommend the dealership either, given the experience. The techs are fine, the reps are pleasant, but three hours and 20 minutes for an oil and filter change is out of bounds.
Dixie L.
5 out of 5
12/8/2024
Great service!
Donna E.
5 out of 5
12/8/2024
Thank you
Randy F.
5 out of 5
12/8/2024
Thank you!
Jennifer C.
5 out of 5
12/8/2024
Bill was great, kept me informed of everything that was done and everything that needs to be done
Lawrence W.
2 out of 5
12/8/2024
Excellent serviice. Bill was great. Just took too long
Norman P.
2 out of 5
12/8/2024
I came in for service today to replace 2 tires, have filters changed, and to have the state inspection. Patti visually inspected all 4 tires and said I needed 4 new tires. I asked her to review the service record in November and for tire replacement. She said she had& was in a rush. She said these were the 4 original tires. I accepted her word. to that. I have checked my records: one tire was replaced in 2023 and another this year, 2024. The newer tires were put on the front wheels in my November servicing and I was told they would need replacing soon, but only the two oldest tires required immediate replacement. I’ve lost some trust in Patti and feel I need to do my own research before I come in for service or I should find a different service provider.
William O.
4 out of 5
12/8/2024
Not planning to sell. Patty was excellent!
Kevin F.
4 out of 5
12/7/2024
Continue the excellent service. ????
Bill P.
1 out of 5
12/7/2024
2 1/4 hrs for a oil change that I had an appointment for seems crazy to me.
Susan H.
2 out of 5
12/7/2024
It was much too slow. I arrived at 2:00 for a simple servicing check up and to get a renewal sticker. My car was not returned to me until 4:15. My service rep, Patty Majesky was excellent and very apologetic. But it took much too long.
Kingston Collection.
2 out of 5
12/7/2024
Brought car in at 0830 for oil change....8 hrs later its ready....i would hope an appointment this early in future would mean car is ready noon next time
Alfred N.
4 out of 5
12/7/2024
41/2 hours long wait. Bob was excellent came out twice to explain what was going on!
Richard B.
5 out of 5
12/7/2024
Efficient and courteous
Nicole K.
5 out of 5
12/7/2024
My service advisor Seana was absolutely wonderful and made this experience with Toyota my most positive yet
Ann C.
5 out of 5
12/6/2024
Thank you for your courteous service.
Lynn G.
5 out of 5
12/6/2024
Bill was very helpful and informative today. Very professional and very polite
Donna K.
4 out of 5
12/5/2024
Everything was great, just a long waiting time.
Edward M.
4 out of 5
12/5/2024
Not thinking about future yet.

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