Jimmy provided excellent customer service! Overall great experience.
If I could give you 10 Stars, I would.
The alignment wasn't fixed, I was told after the work was done that it was possibly my stut was bent. I hit the curb 3 1/2 years ago, but Chandlwr Lexus had already fixed the alignment issue then, so I don't fully understand the problem.
Issue of separated trim not completely resolved. But Hallie was helpful throughout the process.
Hallie understood our situation after we were stranded on I-40 with a punctured radiator. She has been extremely helpful all the way through the repair of our car - providing timely email updates to let us know how the work was going. We live in Virginia so its not likely that we would visit Findlay Toyota again - but you never know. We have been very satisfied with our Findlay experience.
I just paid 12 k for battery
I felt very taken care of!! Thank you so much!!
Everything went well and I was updated throughout my service. The service was quick and on time. The only complaint was my coolant wasn’t refilled and I’ll have to come in next time to get it filled.
I would have appreciated some more info about making sure the gas cap was turned to one click . But then letting me know if it could take 100 miles or so for the check engine light to go off after adjusting the gas cap.
This info would have contributed to our decision of what needed to be done when our check engine light came on at 2,500 miles on a 2024
4Runner
Good customer service. Not sure the outcome is what I was expecting however Mike kept me updated constantly, especially being a day before major Holiday.
I appreciate the professional courtesy service provided
Mr. Hernandez does an excellent job of explaining the importance of maintaining your vehicle. Good customer service. I can say the same for the guy that greeted me when I first drove into the Bay Area. Also the clerk where you make payments. Thank you to the service personnel also. Happy holidays!! Askwali-thank you.
Everything went fine. Michael was excellent!
Very nice lady and look forward to working with her.
Celia was very helpful and friendly
Everyone was kind caring compassionate. From Hallie, Randy the service manager, and Randy the courtesy van driver that took me home and brought me back. They all went the same cottage mile for me. I appreciated all the effort put into a great experience for me. Please tell them all thank you again for me.
There is a disconnect sometimes for customers between what add-ons are done by the Sales Team and what add-ons are done by the Service team.
Great having James taking care of us today! He was very professional! ????
Social