Hallie is professional and excellent at her job. She is very communicative and explains things in a way that makes sense. I will request Hallie whenever I bring my car in for service!
Super fast and easy to work with. 5 stars across the board
I asked if my car could be vacuumed including the seats. I was told they don't do the seats which is fine as they let me use the vacuumed to clean the seats. The issue was my car never did get vacuumed.
When I got in my car the passenger seat was reclined all the way back as if someone was taking a nap during the 3 hours I was at Toyota.
I thought the service representative was very hurried and not very friendly. Didn't take the time to explain what things were recommended. Just read the paper very quickly. I should have been asked if I would like those things done at this current time visit.
Very helpful in explaining everything.
I like your Curtesy Van availability.
Garage door where I dropped my truck off was wide open with no employees around.
I feel that there may be more than the 1 item that may have caused the "Visit Dealer" messages that continue.
The entire dealership was undergoing very poor internet connecting yes8terday.
I hope to learn more down the road.
John G
Zach has been our "go to" service advisor for our Toyotas for several years. Top notch!
Des was cordial and respectful. He kept me updated during the service process so there were no surprises.
Randy was straightforward and got right down to business. He listened to my request and was able to confirm my inquiry. I will be back to have more service done when it needs a professional.
He was great. Communicated with us. We'll be back because of him.
I really appreciated that she kept me updated along the way. We were able to get the additional services that were needed while I was there.
James was very helpful with my tire purchase.
Radiator cap is clearly leaking coolant. Stains around the radiator cap, and there are drips down the fan casing, on the exhaust manifold, and on the bottom of the engine bay. These are all easy to see on inspection. Smell of coolant when car is turned off after driving. There is still the gurgling sound that was attempted to diagnose (but cause not found) when I brought the car in for maintenance in March. Sounds like it may be air bubbles in coolant.
Scheduled maintenance for green service, plus filter replacement, and coolant fluid exchange were performed in March, and I asked that a rattling/gurgling sound be addressed, thinking it might be a loose heat shield. Attempted diagnosis at $190 was performed, with no cause as to the sound to be determined.
The inspection report specifically states that “cooling system (leaks)” is “OK” which is obviously not the case. Replacement of a radiator cap that is more than 10 years old with 150k miles on it should be expected. At this time, it would appear that the cause of the rattling, gurgling sound is most likely to be air entering the cooling system, which could cause engine overheating, and that the service tech missed the obvious radiator cap leak during inspection.
At this time, I am requesting replacement of the original radiator cap with a new one and purging of air from the cooling system, at no additional cost to me, since it should have been noticed and serviced before.
2 issues: Although we arrived on time for our appt, which was a tire rotation and fluid top-off the car wasn't ready until an hour and 40 minutes later. Also our service rep had left to go to lunch without informing his coworker so although I received an message that the car was finished no one knew anything about it.
My service experience today was simply perfect. I can not think of anything you could do better.
Thank You very much,
Great customer service!! Patiently answered all my questions!!
Excellent service and quick completion of the service. Couldn’t ask for more!
I am very with the service and how Hallie Hepler helped me out..
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