anthony so good thats y i always go to him
Bill Horvat has taken care of my Lexus since I purchased it in 2018. In all my decades of being a car owner, I have never worked with a customer service representative with more integrity than Bill.
I am very fortunate to have a Lexus, and fortunate too to have my car with Keyes Lexus. Everything is done with smile and everything is done right.
Sebastian was great! Really helpful and friendly
Always great service. Bill is the best!
I didn’t receive a call or text when my car was ready, it was my first time bringing my car for service, since I just bought the car on December 27. I thought services would be open until 9 pm, decided to call after 6 pm. No one was there. I had to work next day. I missed work, I am a nurse and I work 12 hours shift. My car was supposed to be ready on the same day. Next day I called 4 times. Only talked to the receptionist.
Came in for an oil service. with appointment 9:45 in the morning
It took 4hours for the oil service
After I picked up my vehicle notice vehicle driver side seatbelt was stuck. I couldn’t release to myself to unbuckle. so now my car is not gonna get service maybe until Monday riding on a loaner now.
Very nice and communicative.
Alejo was absolutely phenomenal!!
I scheduled an appointment for a recall and a loaner. Confirmed everything that morning only to arrive and not be able to get the work done due to the hour long the wait for a loaner. I appreciate the ability to reserve a loaner. However, a heads up about the wait before I checked in would have allowed me to make a more informed decision about having my car serviced.
Bill is big professional, always polite and helpful!!!
Satisfied with the service all in all !
Bill was great. However took much longer than I expected between drop off and pick up. Given it was Xmas and new years but still long time to get estimate etc.
Thank you Alejo. His service was outstanding and very professsional.
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