Keyes Lexus of Van Nuys Auto Repair Service

I am very happy with my recent experiences at Lexus. I felt so great being taken care of Anthony for my service needs and Sam making sure I have my loaner without have to wait long. I have been recommending Keyes Lexus to all my Lexus owning co workers!

He was helpful

Muy bueno excelente

He really goes above and beyond. Great to feel like a service rep is in your corner.

Greqt service!

Great customer service

Excellent

He was great. Thanks!

Had Elda as my service rep a few times already and she gives me exceptional service. Thank you so much!!!

Thanks so much to Alejo for his amazing customer service and help! I didn’t have to question anything that was happening since he communicated and explained everything throughly. I really appreciate all the help and will definitely be back because of my experience with him. Thanks again!

My service today was disappointing. To begin with, they did not have me down for my appointment, despite having called to reschedule from last Wednesday to today, Friday. I arrived right at 8 a.m. and told Alejo that my car's tire pressure sensor light was on. I mentioned I had brought it in weeks ago, and the technician told me then that the tires were fine, but the sensor (or its battery) needed to be changed. I asked Alejo to have them fix this issue. After over three hours, Alejo told me I had to bring my car back for a diagnostic check because the technician didn't have time to look at it, yet he did not give me a cost estimate. He also told me my passenger airbag has a recall and I have to bring it back for that. After leaving my car there for over three hours and paying over $244, I still have not had my tire sensor fixed. Why did the service manager not check that during the three hours they had the car? Why wasn't I told how much it would cost to repair the sensor? And why was I not notified of the airbag recall before? I am truly disappointed!"

Was very satisfied with the service

Great advisor! Friendly and knowledgeable.

He’s a great service advisor. Very helpful, and knowledgeable. Thank you Sebastian.

Wait a long time to check in according to my appointment. But the service was very good Joseph is very professional.

Thank you Elda

Danecia alway deliver. Very professional, and customer service savvy. Thank you Danecia for your attention to detail

I drove from west LA to Keyes Lexus as the service advisors mentioned possibility of having a loaner for an oil change. I waited 20 minutes before the service advisor came to see me for an 8am reservation. I just wanted a quick oil change and even declined the car wash. I was told there were no loaners available, but an uber could be provided. I had to ask to find out how long to expect to wait and was quoted 3 hours for an oil change. There was no respect for my time and there was no meaning to making a reservation. What was the point if I had to wait 20 minutes to talk to someone and a 30 minute oil change is quoted for 3 hours. I even said I could wait up to 2 hours or if the uber allowance could be extended to my home, that I could wait, but the blatant disregard and disrespect was too much and I left with just my time wasted. Forum posts from lube techs at Lexus dealerships quote 30 minutes for an oil change and inspection. Even with junior techs up to an hour. How is this good customer service to someone who made an appointment and what is the purpose of an appointment if the service advisors mentioned possibility is not on time and if the mechanics cannot deliver reasonably timed service?

You are five star and the best Service Advisor thank you so very much for your caring. I really appreciate it!

yes!