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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1613 reviews 63%
4 star 511 reviews 20%
3 star 55 reviews 2%
2 star 204 reviews 8%
1 star 192 reviews 7%
Review Us
Kenneth Derek.
4 out of 5
5/10/2025
Larry’s personable approach brings a high level of comfort to the service process. He is the standard all of the service managers should use as a measuring stick.
Tommy P.
5 out of 5
5/9/2025
Dana is very professional and does his job well. He is very easy to communicate with.
Yvonne P.
5 out of 5
5/9/2025
Chis was very personable
Terry D.
5 out of 5
5/8/2025
I really appreciate you all having a teammate like Larry. It is a joy to go to a place of business and work with someone of his caliber.
Toni S.
4 out of 5
5/8/2025
I appreciate the services provided. Check was easy , though my appointment was removed for that day of service we had no problems getting the service we had set for. Management team member Brandon I believe was the name, definitely went above and beyond to achieve our satisfaction with a key issue. Don’t want to speak too soon but the works are in the schedule with him for the key recovery. Thanks Toyota of Columbia.
Michael C.
1 out of 5
5/8/2025
The warranty repair on my truck was made worse. No it has a terrible noise at 40 miles an hour and up. Befor the noise did not start until I was going 50 miles per hour. It is a terrable whistling noise coming from mirror on drivers side.
Jose R.
5 out of 5
5/7/2025
Good thank you so much
Chase M.
5 out of 5
5/7/2025
Thanks a ton!
Suzanne S.
4 out of 5
5/7/2025
Larry was the best! Thank you for making me feel like I belonged even though I purchased my Toyota in Huntsville. I much prefer the small dealerships as to the mega dealerships. My service advisor Chris Scott from Bill Penney’s since the day I bought my car left and it just isn’t worth my while to drive the distance to Huntsville Alabama.
Jose T.
5 out of 5
5/7/2025
Larry is very polite and trustworthy
Keren G.
5 out of 5
5/6/2025
Dana was an awesome service advisor. His communication was flawless and he was very friendly and knowledgeable.
Wendy V.
5 out of 5
5/6/2025
Chris was polite and professional. He answered all my questions. We will be bringing my car back to you for my futures services. Thank you.
Kenny H.
5 out of 5
5/6/2025
Thank you and I hope to continue to see y'all.
Meghan A.
4 out of 5
5/4/2025
I was given an honest answer about the issue with my truck. That was very much appreciated.
Elliot R.
2 out of 5
5/4/2025
The service techs were incredibly great. Unfortunately after they provided a fix when I went to pick my truck up it had the same error lights on it and I was unable to bring it home. So it will sit in the shop until Monday to be evaluated again. I appreciate all their efforts to try and get it fixed on Saturday though!
Isabella C.
5 out of 5
5/3/2025
X
Kent M.
4 out of 5
5/3/2025
Roberts Toyota dealership of Columbia. Does a great job in all areas service . People are outstanding kind and considerate that’s what it should be. Thank you again. God bless your service.
Kelly M.
5 out of 5
5/2/2025
Great Job!
Angela C.
5 out of 5
5/2/2025
Everything was great today ot all went smoothly as expected
Blake B.
5 out of 5
5/1/2025
Larry has always done a great job. He is very thorough with the customers and treats them the right way.

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