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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1609 reviews 63%
4 star 510 reviews 20%
3 star 54 reviews 2%
2 star 203 reviews 8%
1 star 191 reviews 7%
Review Us
Stephen P.
2 out of 5
12/21/2025
I always get oil changes from Roberts Toyota in Columbia and I’m always happy to get serviced. I got my bill back and it was $127, normally its around $75 and I was never informed that the price increase would be this large. They also patched my tire without asking, which I have a warranty on my tires and that could void my warranty. They also did not document which tire was patched. I would love to come back, but economically I may not be able to due to price increases. Thank you guys!
James P.
4 out of 5
12/21/2025
I live in Dickson, almost an hour from Roberts Toyota. I work in Franklin about 10 minutes from another Toyota dealership. I prefer making the drive to Roberts Toyota because the service department is very helpful and friendly. The keep my Tacoma running for me.
Laurie H.
5 out of 5
12/20/2025
Great service experience start to finish!
Ann C.
4 out of 5
12/20/2025
This is 2nd review I received.
Deborah W.
5 out of 5
12/19/2025
She answered my questions and was nice.
Cheyenne K.
4 out of 5
12/18/2025
Super sweet guy! Was so warming an welcoming with coming in and leaving!
Robert F.
4 out of 5
12/18/2025
Completely satisfied with my Toyota service folks. I can't imagine changing dealerships in my future.
Brenda H.
2 out of 5
12/17/2025
Larry was great. My dissatisfaction was out of his control.
Bryan Y.
5 out of 5
12/17/2025
Always a pleasure to work with Larry. His level of service and attention to detail is the reason I continue to visit Robert’s for my service.
Richard M.
5 out of 5
12/17/2025
As always it was a great pleasure working with your people thank you and have a great Christmas and New Year. Rick Moore
John O.
5 out of 5
12/17/2025
Job was excellent and done in excellent time frame.
William W.
5 out of 5
12/17/2025
Ok
Christopher S.
5 out of 5
12/17/2025
In and out, great customer service
Mark R.
4 out of 5
12/16/2025
Full disclosure, I did have to convince the service department there was something wrong with my vehicle. They tried to send me on my way after checking it out and being unable to recreate the problem I’d described. But I persuaded them to take a second look and then a computer re-boot appears to have solved the problem. Everyone was super nice!
Kenneth H.
5 out of 5
12/16/2025
He is always friendly and professional.
David R.
5 out of 5
12/16/2025
I will trade my 6 cylinder Tacoma when you offer this in a Tacoma again. I have no need for a 4 cyl.
Julia G.
5 out of 5
12/15/2025
Thank you for your prompt service and support. Have a blessed Christmas and a Happy New year.
Jacklyn H.
5 out of 5
12/14/2025
I've always been treated well at Robert's Toyota.
Laurie B.
5 out of 5
12/14/2025
Great experience
Deanna L.
5 out of 5
12/14/2025
Thanks

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