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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1631 reviews 63%
4 star 514 reviews 20%
3 star 56 reviews 2%
2 star 204 reviews 8%
1 star 194 reviews 7%
Review Us
Joseph D.
4 out of 5
5/11/2024
When making the appointment, whoever answers the phone should at least say their first name so I know who it is I am talking to. I’ve noticed that your employees do not identify themselves very often. If I didn’t get the text from your system I don’t think I would have known that Patrick was who checked me in. I doubt that I would remember for the next time but at least during this period I would have a name to put with the service.
Kakeisha B.
4 out of 5
5/10/2024
Great Service!! Patrick explains things to me in a way that I understand and answers all my questions!!
Mark T.
5 out of 5
5/10/2024
I know enough about vehicles to know when I’m being treated fairly and honestly. It breeds loyalty to the brand and service center
Janet C.
5 out of 5
5/10/2024
Everyone I have come in contact with is extremely nice and very knowledgeable!
Michael S.
5 out of 5
5/10/2024
Larry Fee is awesome! Hands down. Thank you!
Robert B.
5 out of 5
5/10/2024
Patrick always is helpful and personable and I appreciate his help with everything over the past few months.
Shawn B.
5 out of 5
5/10/2024
Excellent job. Very well done.
Derek G.
4 out of 5
5/9/2024
Enjoyed my service visit as always! Patrick was great and easy to communicate with about vehicle concerns. The maintenance team got the car served and concerns fixed.
Earnest W.
3 out of 5
5/8/2024
Professional and explained in detail the problem and fixes to resolve the issue.
Jeff S.
4 out of 5
5/8/2024
They were able to see us quickly and diagnose the problem and fix it all in one afternoon. We were very pleased and grateful.
Sharon F.
5 out of 5
5/8/2024
Thank you for your service.
Tony B.
2 out of 5
5/8/2024
I have discussed the issue with Larry and Erin regarding the work performed on my 2024 Tundra. There was an approximate 1 inch long scratch in the paint on the inside of the driver’s side door where the work on the seat was performed. Also the tailgate was used as a workbench for the seat repair as evidenced from the Toyota app showing the hatch was open and the scratches on the inside of the tailgate. Erin and Larry were very professional in the initial handling of this issue. Erin said she will call me with a plan of how to get the damage remedied.
Christine C.
5 out of 5
5/7/2024
Service was efficient and thorough, and we always love Larry! He facilitates a truly caring relationship with customers, and I know our car is in great hands when we come to Roberts Toyota.
Roger B.
4 out of 5
5/7/2024
No problems. Please change my address in your records to 105 Greenwood Street, Mt. Pleasant, TN. 38474. Thank you.
Robert H.
4 out of 5
5/7/2024
????
Nina H.
5 out of 5
5/7/2024
Please NO survey! Thanks
William B.
4 out of 5
5/7/2024
Did good job putting tonneau cover on looks like came from factory with it
Luis H.
5 out of 5
5/5/2024
excellent service. and with an extremely professional and friendly staff... thank you very much to all the members who make up Roberts toyota
Brandon B.
4 out of 5
5/5/2024
Grease on the door and door handle, not a big deal at all to me but might be to someone. My only advise of improvement… While typing this I went out to the car and also noticed greasy hand prints on the bumper and under the hood. Again not a big deal but I’m very meticulous when I service a customers car and I would expect the same from a Toyota dealership. This is not me complaining, just trying to help you help your business.
THOMAS B.
5 out of 5
5/4/2024
Tks

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