Roberts Toyota Auto Repair Service

Roberts always treats me with the utmost customer service! Thank you Roberts!

I experienced a difficult time scheduling an appointment on your website. Mr. Fee performed his duties in a professional and competent way.

Great experience! Will definitely use you all for all my car needs!

Excellent service

1

Great service team...thanks

I took 2 hours to change oil and rotate tires. Could at least let us know it was going to take that long.

Great experience! Took a bit longer than estimated, but Larry kept me informed along the way.

My schedule appointment was for 8:00 AM on May 18th. I arrived about 9 minutes early and was third in line to check in. I was told that the tune-up, etc would take 3-4 hours. I was asked if I was going to stay but replied that my wife was going to pick me up and I requested that they either call me or text me when finished so I can come back. At approximately 1:00 PM I called the Service Dept to ask the status of my vehicle. I was told it was not finished and the crew was just coming back from lunch. I was then asked “when do I need my vehicle?” I said asap as I was told it would only take 3-4 hours. I was then told that they had a lot of other vehicles in for servicing that they attended to first since I had not told the person who checked me in that I would like mine asap. I WAS THIRD IN LINE!! I didn’t think I needed to tell them ASAP as I was not asked. I finally received a call approximately 2:20 PM that my Highlander was ready to be picked up. I then had to fight traffic along HWY 31 South from Spring Hill (GM Plant shifts & school letting out) getting to Roberts almost at 3:40 PM. So I am slightly “miffed” at waiting an unusual amount of time for my vehicle to be serviced when I was informed it was going to take “around 3-4 hours” when I checked in.

I appreciate Patrick Carlson and all the men at Roberts Toyota that helps take vehicle when l bring it in for service checks, they always do a great job thank you.

Larry is a friendly representative of Robert's Toyota. I feel well taken care of when working with him. He is an asset for the Service Department.

I don’t believe the invoice was accurate. I left a message on Thursday and also sent a text and haven’t been contacted. The estimate was $288 and I had a $200 service credit plus a competitors coupon. I was invoiced $193.16 which doesn’t seem correct. It should have been around $95.

Great service

Great

Great

Great service. Everything was done well, and quickly.

Larry Fee is the best!! Give him a raise!

Great job

Everyone is always very friendly and treats you very nice and is always very professional.

Everything that was discussed was completed successfully and in a timely manner.