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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2894 reviews 69%
4 star 871 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Patrice G.
5 out of 5
6/13/2025
He was very good
Joesph L.
5 out of 5
6/13/2025
Very responsive and great communication.
Susan P.
5 out of 5
6/13/2025
Customers for 20+ years
Krista O.
1 out of 5
6/13/2025
It was an awful experience. I will never go back. I have only bought Toyota cars, but I never will again
Larisa A.
5 out of 5
6/13/2025
Great service!
Emily H.
5 out of 5
6/13/2025
Chanell Lofton was very thorough, thoughtful about what was needed and completely professional in her demeanor. Excellent service overall.
Fiona F.
5 out of 5
6/13/2025
Miss Lofton is Top notch customer service representative. Always nice and comfortable dealing with her⭐⭐⭐⭐⭐
Margaret H.
4 out of 5
6/12/2025
Shannon is a terrific service representative. He is polite, professional, and very knowledgeable at what he does. Toyota is very lucky to have him as an employee. Thanks Shannon for everything..
William B.
1 out of 5
6/12/2025
Channel completely disregarded my complaint of my driver side door making a rattling sound and did not have it looked at.
Benedetto V.
5 out of 5
6/12/2025
Great work. Thanks.
Martha H.
5 out of 5
6/12/2025
I come to your facility because of the excellent, knowledgeable service I receive from Chanel
Nigora S.
5 out of 5
6/12/2025
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Rosemary M.
5 out of 5
6/12/2025
I had wonderful service by everyone.
Darlene K.
4 out of 5
6/12/2025
100 % satisfied. Thank you
Faber G.
4 out of 5
6/12/2025
Faber G
Eileen L.
4 out of 5
6/11/2025
Your team is always the best I didn’t have the right insurance card and didn’t have the registration card he got both cards so we could do the job and he was very nice the whole time I love your team no matter I get they are alway helpful thank you all. Eileen L
Robert H.
5 out of 5
6/11/2025
All Good!
Thomas P.
4 out of 5
6/11/2025
Been a customer for 20 + years
Salih D.
2 out of 5
6/11/2025
I come there for service because I bought my car from there. I drive about 35-40 miles. I have been on time for almost all services, only one of them was at 2:00 pm instead of 12:45 because I completely misremembered the time. My mother and daughter were in the car, no initiative was shown and I was turned back from the door that day. I came again the next day and the service that took about 1 hour took 1 hour and 45 minutes. In my next services, I see my car being prepared and waiting outside and I wait for the personnel to do the process for at least 20 minutes. I either eat or find myself somewhere else. I don't have that much time, I come there with two babies. Moreover, when I tell this situation, the sullen personnel do not care. I will not come for the last few services and then go through the door, unfortunately
George B.
5 out of 5
6/11/2025
Shannon does a great job for us. Our experiences at Faulkner are always good.

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