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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2876 reviews 69%
4 star 862 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 178 reviews 4%
Review Us
Dawn M.
5 out of 5
9/30/2025
Perfect service
Brandy M.
5 out of 5
9/30/2025
Shannon H. Was great to work with!
Ashley T.
5 out of 5
9/29/2025
Thanks for a very quick service! Always know Faulkner will take good care of my vehicle :)
Kevin D.
1 out of 5
9/29/2025
The reason I placed one for the service was an oil change, which was the only thing I didn’t get. I got a response from the agent asking me that’s why I wanted to update maintenance. I denied cause it was 35,000 mile maintenance. I didn’t deny the service I needed it, which was the oil change. They fix my tire issue that was on the I guess maintenance list from the dashboard. I don’t know. But I was a complete waste of time cause the reason I was in there for was my oil change.
Judith G.
5 out of 5
9/27/2025
As always everyone is courteous, and the coffee is great. I feel very comfortable with the care that my car gets here.
Cleopatra Z.
4 out of 5
9/27/2025
Thank you, Chanell, it was very nice meeting you and I appreciate receiving the information I was looking for and your support with the service for my car today. Many thanks! Cleo
Varun S.
5 out of 5
9/27/2025
Cris was amazing. He kept me well informed and was very helpful during the service of my Toyota.
Joseph C.
4 out of 5
9/26/2025
Every one and every thing was great
Harry G.
4 out of 5
9/26/2025
I am kind old school, and if I had a complaint about anything, it would be the ai bot on the phone while trying to get in touch with the service department and the online scheduling system. I am just old school and like dealing with people. Also, if Shannon manages get the key from the original owner, Lunch is on me. (It's in writing now).
Bill P.
5 out of 5
9/26/2025
Shannon is amazing as always. The best I have ever dealt with in all my time with my Toyota vehicles. He treats me like family. His professionalism, kindness,and knowledge is second to none. The service techs are amazing too. They keep me going and my vehicle running great. True assets to the Toyota corporation.
Hector C.
4 out of 5
9/26/2025
⭐⭐⭐⭐ I brought my car in today for an oil change and tire rotation, and I had a great experience. From the moment I pulled in, the staff was friendly, professional, and made the whole process smooth. The service team was efficient and took the time to explain everything clearly. My car was ready quicker than I expected, and they treated me with respect the entire time. I really appreciate the excellent customer service and the quality work they did on my car. Definitely recommend this Toyota dealership to anyone looking for honest and reliable service.
Robert A.
5 out of 5
9/26/2025
Thanks great service and the wait time wasn’t long . Thanks again
Eileen S.
5 out of 5
9/26/2025
Your team always gives service I can count on, is courteous and very professional. Thank you
Yoon K.
5 out of 5
9/26/2025
Great fast friendly service
Stephen W.
5 out of 5
9/26/2025
Thank you
Robert F.
4 out of 5
9/26/2025
I’ll shop around now. “Mike” was not being honest with me, as far as giving. Me a fair value for a potential trade. I will be buying soon, but will likely move on from Faulkner. Even though I’ve made several purchases from Faulkner for my family members…
Dzhusupbek B.
5 out of 5
9/26/2025
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Dablatjon A.
5 out of 5
9/25/2025
Everything went well. Staff was very helpful and friendly
Mary S.
5 out of 5
9/25/2025
Dan was very thorough and professional. I highly recommend him as a point of contact at this service center
Maureen S.
4 out of 5
9/25/2025
Everyone was friendly and professional. Wait time was minimal

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