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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2875 reviews 69%
4 star 862 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 178 reviews 4%
Review Us
Colleen M.
5 out of 5
11/23/2025
Customer service provided by Shannon was seamless & my vehicle was Fixed and out the door in a reasonable amount of time!
Sarthak S.
2 out of 5
11/23/2025
Worst service experience I had issues with heat and air fan flow was not coming properly I asked Chris to take a look, and he is it won't be cover under warranty Without taking a look because this was my complimentary service. This is a not a good approach I have been 3 times this place and always wash is off. When i asked chris he gave me cold answer
William S.
2 out of 5
11/23/2025
Chrithofer was very professional however I have dry rot cracks on my tires. Dry rot on tires is a very dangerous thing. I will be traveling in our Rav 4 with my wife and grandchildren in a week and I am very worried and concerned for our safety for fear on one of the tires falling. My warranty covers tires and I feel that Chris was in all likelihood told what to say. Shame on the Faulkner Group for failing to honor the warranty that I paid for and putting us in harms way
Grayson S.
5 out of 5
11/22/2025
Miss Lofton is very polite and professional.
Sally S.
5 out of 5
11/22/2025
Yes
Jean C.
4 out of 5
11/22/2025
I love my 2024 camry and hope to buy out the lease at the end of it. Don't know if I'll ever trade it in. You never know.
Evelyn G.
5 out of 5
11/22/2025
None
Maryann H.
1 out of 5
11/22/2025
Very disappointed in your service department. Came in with my 2013 Avalon to be inspected.. Which was done under 2016 Avalon records however that happened and did not need emissions test under 5000miles. after I paid the bill and went outside and checked bill they charged for it under 2016 records!!!When I checked in I gave them my owners card and insurance card which states 2013. They reimbursed $$. For emissions But very annoying you go to a Toyota dealer and don’t know cars. Not sure I would do this again
Patricia F.
5 out of 5
11/22/2025
David was very kind n polite
Gina C.
4 out of 5
11/22/2025
Great communication ty
Philip M.
4 out of 5
11/21/2025
Honestly the Dealership wish the vehicle should always be in top roadworthy condition and avoid any kind of unnecessary inconvenience on the road. They take care of every minor aspect seriously.
Judith G.
2 out of 5
11/21/2025
The people who worked on my car had no trouble with finding things that I need that cost $850 which I happily paid however they did not repair the brake light that’s been out for three weeks. I had to come back to the shop and have it done. I wasn’t happy about that at all. To do an inspection you must have a checklist and obviously nobody checked that off.
Ralph G.
5 out of 5
11/21/2025
Dave martini good job & rich the service manager good job. Very happy with all the work that was done to my car thank you you guys are the best
Dennis E.
5 out of 5
11/21/2025
Excellent job and very friendly
Brian S.
4 out of 5
11/21/2025
Shannon was great. Friendly, forthright and accurate with when my car would be ready.
Arthur D.
5 out of 5
11/21/2025
Honest and thorough
Robert A.
1 out of 5
11/21/2025
O left a message for the sales associate but never heard back
Vitali D.
5 out of 5
11/21/2025
I am satisfied.
Charles F.
5 out of 5
11/20/2025
She was very prompt and professional. I'm very pleased.
Delores W.
5 out of 5
11/20/2025
Shannon was professional, I come a long distance because of the service and kindness of all the staff members. I have not ever felt like a number. Have a Blessed and Wonderful Holiday.

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