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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2873 reviews 69%
4 star 862 reviews 21%
3 star 91 reviews 2%
2 star 176 reviews 4%
1 star 177 reviews 4%
Review Us
Alina C.
5 out of 5
12/20/2025
I was running late so I appreciate her patience with me. I appreciate her for taking me after my appointment time. She's a sweetheart!
Richard M.
5 out of 5
12/20/2025
Shannon is the best. He has been my service advisor for 20 years. Faulkner should be proud to have him on their team. Thank you!
Kevin O.
4 out of 5
12/20/2025
Shannon has always delivered for me!
Lisa L.
5 out of 5
12/20/2025
Shannon is always great to deal with. It is very convenient dealing with everyone at Toyota. Thank you.
Rosemary O.
5 out of 5
12/20/2025
Very perfessioal and would ask for him again
Bernard H.
5 out of 5
12/19/2025
Shannon always doea a great job explaining issues and paths forward. His customer service is top notch!
John S.
5 out of 5
12/19/2025
David is the best John S
Malvina Y.
5 out of 5
12/19/2025
Excellent!
Jacqui C.
4 out of 5
12/19/2025
I am extremely happy with Faulkner Toyota. I have only been a customer at the service department, but they are excellent, specifically service writer Shannon Haughney. (The intake workers and cashiers are always very helpful and courteous). Since taking mine and my wife's Toyotas here 4 years ago for regular service, we have always been treated very well and we are very happy. Shannon makes getting service here seamless...he is knowledgable, pleasant, and friendly. He also goes out of his way to make sure you understand wait times, and acquires you a loaner when permitted. He is attentive and confirms exactly what is being done at the service appointment. He's very transparent about costs, and always discusses/verifies his recommendations before having any additional services authorized or charging you. The service department keeps you updated as your vehicle is being worked on, and provides pictures/videos from the technician as they are working or showing you areas of concern. I recommend Faulkner Toyota very highly.
Nicole L.
5 out of 5
12/19/2025
Workers took care of my recalls and inspection , very courteous and helpful.
Magdalena R.
5 out of 5
12/19/2025
Christopher Montero took care of every detail that i was concerned on my vehicle. Thank you for taking care of my vehicle today.
Kathy P.
5 out of 5
12/19/2025
David did a great job! Explained everything and what to expect during the process. Thank you.
Judith C.
3 out of 5
12/18/2025
Appreciated that John in Collision identified issue with battery and that Cristhofer and Service team replaced battery under warranty (and figured out it was covered)
Lynda M.
5 out of 5
12/18/2025
Shannon was friendly and knowledgeable
MARTIN W.
1 out of 5
12/18/2025
I had an appointment for maintenance check up for 10AM. I was 10 min early I had to wait 3 hrs in show room area. If they were backed up someone should have called and moved my appointment. Need more respect for customers time.
Mathew A.
5 out of 5
12/17/2025
I'm satisfied
Ethel W.
5 out of 5
12/17/2025
As always, Shannon was kind friendly, kept me up to date. He rates a 20+ in my book.
Patricia S.
5 out of 5
12/17/2025
Had no problems at all everyone was very friendly. Thank you
Lance W.
5 out of 5
12/16/2025
Thank you.
Diana B.
2 out of 5
12/16/2025
Though it was unusual, I sat 3 hours waiting for a routine service, plus one tire replacement. That is too long. Work was done as expected. Thank you for the chance to comment.

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