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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2918 reviews 69%
4 star 879 reviews 21%
3 star 96 reviews 2%
2 star 177 reviews 4%
1 star 181 reviews 4%
Review Us
Barbara T.
5 out of 5
8/16/2023
Thank you for a job well done efficient one time, timely manner and a reasonable price
Pablo R.
4 out of 5
8/16/2023
Mr. Brad Stout was very professional and I was totally satisfied. Thank you very much, the only thing that I was a little disappointed was that my 2019 Toyota Highlander radio was not compatible for the upgrade for CarPlay. We pay all this money and my particular radio does not have the program. Very disappointing but it’s not the service departments fault. Thank you very much.
Ralph G.
5 out of 5
8/15/2023
Good job
Alfonso F.
5 out of 5
8/15/2023
Great service
Nelson M.
5 out of 5
8/15/2023
Brad was great
Edwin F.
5 out of 5
8/15/2023
I was completely satisfied with Julie. Very professional at what she does. Two thumbs up for Julie.
Xilin H.
5 out of 5
8/15/2023
Good service!
Susan S.
4 out of 5
8/13/2023
I know your new digital/online system is just starting. But. It was awful. I get that you want to show us things with the video walk thru. But you can barely hear the mechanic and even if I did hear him I have zero clue what I am looking at. lol By the time I log in and click on this and that and things load I could have walked over for human interaction. I was there for 2 hours. Again I know it’s new and you’re working thru things. But you really need an option to not use it if you prefer not to. Your older crowd. My 82 year old father would never do this. Also. The red/yellow/green inspection report…it was blank. Nothing written on it. No idea what shape my tires are in. Or my brakes. Just a blurry video. What am I supposed to do with that? Lol. I like to keep those inspection reports in my glove box. Not everyone likes everything digital. Some prefer to talk to discuss what’s going on. And for me that would be my Dr, my dentist and my mechanic.
James L.
5 out of 5
8/13/2023
Thank You for a great job
Rigoberto S.
4 out of 5
8/12/2023
Excellent Service, I'm happy to be back
Susan B.
5 out of 5
8/12/2023
As usual, the staff were knowledgeable, kind and helpful. And it was a pleasant surprise to leave the dealership with a freshly washed exterior. Nice touch! Dennis Boone
Steven S.
5 out of 5
8/12/2023
Shannon was very friendly.
Talaya Q.
5 out of 5
8/12/2023
Blaise provided excellent customer service!! Very knowledgeable about his job. Blaise is great member of the Faulkner Toyota Team!
David S.
5 out of 5
8/11/2023
Very friendly and quick service
Lois O.
2 out of 5
8/11/2023
Please DO NOT contact me!
Barbara G.
4 out of 5
8/11/2023
Shannon is the best. He delivered on time and on price.
Albert E.
4 out of 5
8/11/2023
Not sure if stated in paperwork if my car was evaluated by the collision examiner
Dipenkumar P.
5 out of 5
8/10/2023
Great staff
Steven S.
4 out of 5
8/10/2023
I was told different wait times while I was there. If I knew who long it would really take, I would have left the car.
Steven S.
4 out of 5
8/10/2023
FYI that I did not work with Shannon. It was a gentleman, although I don’t recall his name.

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