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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2915 reviews 69%
4 star 878 reviews 21%
3 star 96 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Edward R.
5 out of 5
12/3/2023
He was very helpful
Veronica R.
4 out of 5
12/3/2023
Ik
Samuel M.
5 out of 5
12/2/2023
Excellent customer care
Patricia F.
4 out of 5
12/2/2023
Check up was great. But please leave my seat the way you found it. This car is new to me & it took me awhile to get it to the position I had it. Please just leave everything the same way. Thank you so much !!
Philip N.
4 out of 5
12/2/2023
OK but really not necessary
Basem A.
5 out of 5
12/2/2023
Very nice
Claudia H.
5 out of 5
12/2/2023
All good!
Delianny H.
5 out of 5
12/2/2023
Service was great. Brad you are the best always so professional. You always treat me with respect. Thank you Brad again.
David F.
5 out of 5
12/1/2023
Thanks for the easy and friendly service of my Rav 4, I’m always satisfied with the Faulkner experience.
Regina H.
5 out of 5
12/1/2023
Ok
Tim D.
5 out of 5
12/1/2023
Service was fantastic. Thank u!
Wendy G.
4 out of 5
12/1/2023
My overall experience was excellent. François was courteous, friendly and kept me informed of my vehicle. I liked that I was able to work in the customer waiting area while waiting for my vehicle. It made the time go by faster. Mitch, the salesman who sold me the vehicle, even stopped by to say hello. Very nice, friendly atmosphere!
Michael B.
4 out of 5
12/1/2023
On time taking the car in and in & out in less than 90 minutes as promised.
Patricia S.
4 out of 5
12/1/2023
Francoisn Meucci took the time to help with whether I had GPS.
Marvin G.
4 out of 5
11/30/2023
I like the new to me, all electronic check in and status of my vehicle can be viewed in multimedia. The resolution is low, I could barely see what the mechanic was showing on a phone or laptop, but I could see what he was saying on a desktop, later at home. Improving a good thing will help. When I confirmed the work order, I didn't get any feedback it was sent properly so went personally to Montero to confirm, which he did quickly, would be good if I got a confirmation of the work order via email or SMS as sent, to avoid confusion. I would like copies of my receipts also in electronic format, say pdf, for my records. Thanks!
Dennis B.
5 out of 5
11/30/2023
Very informative and courteous
Julia H.
5 out of 5
11/30/2023
Always happy with Faulkner service
Patrick M.
4 out of 5
11/30/2023
Everything was handled well. The only issue was that it took nearly 3 hours to program a second key for my car. I received only 1 key when the car was delivered in Aug.
John E.
3 out of 5
11/29/2023
Found the issue and repaired it,No problem
Steven S.
4 out of 5
11/29/2023
Faulkner Toyota is a Great Dealership for my Camry SE. My Tire Sensor on my dash board came on and wouldn’t go out. I thought my Tire Sensor was defective. That Sensor is costly to replace. The Service Writer Francois and Mark Cahill my Toyota Mechanic told me that the Air Pressure in my Tires was Low. Mark filled up my tires with the correct Air Pressure , and I was good to go. I saved a lot of money due to them being so Honest. I am So very happy with the Service at Faulkner Toyota.

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