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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2904 reviews 69%
4 star 874 reviews 21%
3 star 94 reviews 2%
2 star 176 reviews 4%
1 star 181 reviews 4%
Review Us
Michael Y.
5 out of 5
12/1/2024
Great job.
Stephen W.
4 out of 5
11/30/2024
Excellent work. Fixed what the other dealer (Sloane) screwed up and couldn’t fix. They take your money and screw your vehicle. Very grateful for fixing my Van. Thank you and God bless you all.
Donna A.
5 out of 5
11/30/2024
Everyone was very nice and helpful.Very clean bathrooms and nice coffee station for waiting for our vehicle
Hamid S.
5 out of 5
11/30/2024
Chanell was excellent in how she treated me. Totally satisfied
Pamela S.
5 out of 5
11/30/2024
Please thank David for going above and beyond with his customer service today. I am a dedicated Faulkner customer and it is because of people like him who truly care about their work and the customers they serve. I am driving my FOURTH car from Faulkner and I can honestly say I have never had one bad experience with sales, service or body work. You should be very proud! Believe me I spread the word! Thank you all!
Suzanne O.
5 out of 5
11/30/2024
Faulkner always takes excellent care of me & my RAV4
John L.
5 out of 5
11/30/2024
Alan Rhodes was wonderful. Very helpful and a great sales rep. Know Alan for over 20 years.Since then I've only had a Toyota.
Juanita W.
4 out of 5
11/28/2024
I loved that your staff was so dog friendly and took pleasure in my dog's presence. I appreciate the quick service and pleasant staff.
Marvin G.
4 out of 5
11/27/2024
i like the new tablet based e-checkin/out as well as car status photos and videos. its a major plus. i would like a quick message from your system that the "car is done and wait X minutes before your name is called to check out" rather than have the cashier call my name out to pay ... effectively its the same but at least I can pack up ahead of time since I know the car is done as I'm working in the cubicle area. great job speeding the throughput of work. the electrical sockets on the work area are loose and need replacement, they will not hold a plug securely. thanks
Colleen C.
4 out of 5
11/27/2024
Rich is wonderful to work with.He's very professional kind.Kind he represents toyota in a wonderful way. My issue with my car was taking care of very quickly. I'm very satisfied very, very happy with my experience working with rich. Ten stars all the way
Aliaksandra R.
2 out of 5
11/27/2024
Hello, I was booked today for an oil change at 12:45 pm, stood waiting at the gate for 15 minutes, and left the service at 4:00 pm, I can’t understand that it takes a maximum of an hour and a half. But my result is 3 hours of waiting. You need to manage your time correctly!!! I’m not happy at all, if it weren’t for my service that I pay for an oil change, I wouldn’t have come back!!!!
Robert H.
4 out of 5
11/27/2024
Shannon gave me great service as usual. He handled a couple issues I had with my new Land Cruiser and made sure I left satisfied.
Steven W.
5 out of 5
11/27/2024
Everyone was so helpful at Faulkner Toyota.
Moises S.
5 out of 5
11/27/2024
It was a very fine experience , at a very reasonable price.
Patrick W.
5 out of 5
11/27/2024
No
Svitlana M.
5 out of 5
11/27/2024
Thank you, David! He helped me a lot, found time for me and I was able to continue my work that day. This is my 2nd wonderful experience with David.
Robert R.
5 out of 5
11/27/2024
Thank you for the service!
Wendy G.
5 out of 5
11/26/2024
Extremely accommodating and compassionate.
Frank S.
5 out of 5
11/26/2024
Very knowledgeable service advisor and very nice person to work with.
Ainura U.
5 out of 5
11/26/2024
Mr Shannon does his great work. I am really satisfied with his service. This is the second time when he provided all necessary things with my car. He is very polite and attentive! I appreciate him!

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