When I was checking in I told Jesse that the tires had just been rotated and it didn't need to be done but when I had a chance today to look at the report it says tires rotated.
Also I noticed that the report says rear brakes are needing to be changed and rotors turned. It would have been nice to know that before we left.
Well looked after by edward
I love going to have my service in Valencua Lexus , i always wait for my car., i love the waiting room clean and quiet, not to mention the coffee and popcorn????
They finished the service as it was promise, updated with what need to be done. And i like making appointment with Edward , very professional and explain what need to be done in simple way.
Excellent service.
It was an excellent experience to visit the Valencia Lexus dealership and especially to have Seg Edward as my service advisor. He is very professional and knowledgeable, it was a pleasure to meet him.
Thank you for your service
Excellent customer service!
David always greet me with courtesy and a smile. He always answer all my questions and make sure I am treated with utmost respect.
Jesse is awesome. Thank you so much ????
It really is great when you trust your service advisor and Jesse is the best—A First Class representation of Lexus of Valencia. It is a pleasure bringing my car to him!!
Jessie was attentive and had my car ready sooner than I expected.
Yes, David is wonderful. I have been using him for the last several visits. For years I was using Scott Melville and he was excellent, however he became so busy it was very hard to get a hold of him and now of course he is retired. I see a long future with David as long as he decides to stay.
Very pleased. No high pressure
Edward was attentive and kind !
Edward is the best!! So helpful, professional, efficient, thoughtful and kind. My experience is always positive with him!
Edward was extremely helpful and committed to keeping me informed
David is amazing! He is exactly what I would expect for the best customer service!
David Ventura provided an excellent customer service.
David was great, kind courtesy and understanding from start to finish.
Yes, I am very happy and satisfied with Jesse Colon. He was friendly, professional, and helpful. I had my Lexus ES 350 jump start by AAA that Friday morning because the battery in my car had gone bad. I was able to drive my car over to Valencia Lexus Dealer after the jump start. I didn’t have to wait long before Jesse came over to help me with the car problem. He was supportive, reassuring, friendly, and helpful in going over what needs to be done. Jesse really values his customer.
Edward is great! We always choose to book our appointments with Edward because he is excellent at his job. He always remembers us and has amazing customer service. We trust Edward with our Lexi are always grateful to have him as our service representative.
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