Great work David. Thank you
Completely satisfied with the customer service I received from Jesse during my visit. It's nice to work with someone who is friendly and talks to you with respect
David made the service experience a wonderful one. I would recommend him to all customers.
Jesse is awesome. He has been my service guy both times and is polite, courteous, knowledgeable and efficient.
Jamena’s really nice and efficient
Accommodating, helpful and responsive!
Jake was outstanding, he made know exactly what kind of service they we’re going to perform on my vehicle
Everything was great, just need to speed up the wait time for those staying in the dealer.
Great service! He was very helpful, and friendly.
Jesse colon is a great asset for Lexus very professional and friendly.
Great service from Jesse Colon
Yes, I was extremely satisfied. Jake and the service tech Hugo were awesome.
Jake was excellent and our meeting with the new director Ali was very pleasant.
Jake wasn’t available, he was still busy with his previous customer. That’s when Jesus Colon’ started talking to me. He said that he would get me started while Jake was finishing up with his customer. Jake told him that he can continue helping me. It was a great experience. Top class customer service. I will definitely come back to get my car serviced here.
I had a great experience with David Ventura—he’s always so professional and goes above and beyond with customer service! However, I wish the young man who handed me the courtesy car had taken a little more time to explain things to me. I was a bit confused about how to put the loaner into drive, and by the time I got to the end of the street, I realized there was hardly any gas in the tank. The paperwork mentioned a quarter tank, but it felt almost empty!
When I finally made it to the nearest gas station, I struggled a bit to put the car back in park and really had no idea how to open the doors since they weren't the traditional door latches I'm used to. In my 2020 NX 300 It would have been so helpful if he had gone over some of the basics for this fancy NX 350. It’s such a beautiful car—I could really see myself trading my own car for one like that! Overall, it was a lovely experience, but some extra guidance would have made it even better!
David is great. Always helpful and gets things done.
Jesse was great, friendly, helpful, and thorough. Knows what he is doing.
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