Wonderful service advisor and great visit today. Thanks
I was very pleased with the service today and my adviser Jack
Jesse was great! He took care of me quickly and had my car in a quick turnaround. Great customer service.
Thomas was great and very nice! I’m glad he assisted me in getting the service!
This was my first visit to your location. Jack took excellent care of me and had my car done before the time promised. He was very kind and reviewed my multi point inspection with him. After coming from the Toyota dealership with the same service advisor for many years, I was nervous starting over at Lexus. Jack made me feel at ease.
Seamless luxury experience. Very well taken care of! Jack represents Lexus as it should. I wish to work with him again!
Jack is awesome! Great service.
Jake was very helpful and prompt!
Aprox. $100 service fee to change air filters in 5 minutes is too much!
The telephone team were great to have reminded me to make an appointment for service as well as the recall and found me a convenient appointment that worked well with me.
Jake and staff checked me in quickly with ease and confidence. He was thorough with the steps and events. Jake also suggested a rental car which made my day uninterrupted.
The communication through Lexus system was cool that included a video of what was done (tire rotation).
And just like that, the service was completed and off I went.
Many thanks.
He is very nice and did his job in a timely fashion. Thanks
Jake is amazing. He listened to my needs and went above and beyond
jack was very nice nice and accommodating. 10/10.
Jack was courteous and prompt for my appointment. He detailed all the items that would be checked during my servicing.
I always enjoy servicing my car at Valencia Lexus because the service and overall experience are consistently excellent. Ali and his team, including Jake, are always friendly, professional, and very helpful. I highly recommend Valencia Lexus to anyone looking for outstanding service. Thank you!
Jesse was very professional and friendly ????????
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