While Jake was very kind and attentive, I had to call, leave VMs to find out my car would not be ready on time. Jake did text me the reason, which while understandable, I should have been notified instead of having to reach out.
Fast and convenient. Thank you.
Hector was very polite and put alot of effort in making sure I was satisfied with his service!
We have two Lexus owned.
So we have been a long time customer of Lexus.
Hector Lopez is most wonderful service manager I have ever met.
Very professional knowledge and attitude.
I would like to thank Jake, Jessie, Ali and Terry. You all go above and beyond as a customer I am completely satisfied! This was my first time working with Jake, he explained everything very well, was professional and very friendly! My vehicle was ready as promised! Thank you for a job well done!
Prompt. Communicative. Great service rep!
Thank you, your service advisor was great. Thank you again
He is exceptional and very professional. I will be returning to Lexus service because of him. He always communicates and helps the client and therefore will have many happy customers:)
Ali Alrubaie provided an excellent service experience when I recently had my car serviced at Keyes Lexus. He genuinely cares that the customer is satisfied and feels confident all repairs were completed as needed.
Jake was very helpful and informative. Great customer service skills.
Hector provided exceptional customer service. Answered all of my questions, and kept us informed on our car’s status. He was very knowledgeable about my vehicle itself, and was able to answer my questions regarding how the navigation system worked.
HECTOR IS VERY NICE AND LISTENING TO CUSTOMERS SERVICE NEEDS AND NOT INSISTING ON GETTING MORE SERVICES DONE TO THAT IS NOT REALLY NEEDED. HE IS VERY HELPFUL PROFESSIONAL AND FRIENDLY.
Great customer service by Mr. Colon.
Although it took the service department longer than expected to do the recall repair, Jesse was excellent and helped me with a car so I could attend a wedding that I was planning on going to. I appreciated everything he did for me.
I was very pleased with Mr Hector Lopez! He respectful and made me feel part of the Lexus family! I would recommend Mr Lppez and Lexus services to anyone!
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