Great service and very satisfied
Perfect service. Love your Valencia Lexus staff. Always so pleasant
Always satisfied with my encounters
Timely, friendly, and informative :) thanks David!
I appreciate the consideration, professionalism, and expedience of Scott. Thank you
Bryan went above and beyond my regular service. He solved all my issues within the same day.
Why make appointments?
2 hours for an oil change, that turned into 3 hours.
I rather be informed up front. I would have made arrangements to come back when the vehicle was ready.
Just a suggestion.
Oil change took 4 hours. Service advisor had mentioned that there were many non-appointment customers and that was the reason it took this long. Customers with appoitments should be able to get their vehicles serviced first.
Bryan was very attentive as always. We trust him, so when he suggests us doing more, we do it. We are very satisfied with Bryan as always and with Lexus of Valencia.
Sincerely,
Ricardo and Lillian Torres
The service department refused to repair the 4 month old new car under warranty. I did not feel heard or respected ant the services department. It’s been 4 days with promises of a returned phone call that I still haven’t gotten.
Also, this is the 4th time I have brought the car in for repairs on a brand new Lexus NX 350. So very disappointed!!!
Edward is the best and very pleasant to work with
happy with service was ready on time.
Service was excellent. Everything went smooth.
David made me feel soooo comfortable. He’s down to earth and business minded at the same time. I would like to work with Dave in the future.
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